Pamela Lewis
Newport News,VA
Summary
Skilled Mental Health Technician with Bachelor's Degree in Criminal Justice. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements.
Overview
20
20
years of professional experience
Work History
Mental Health Technician
Newport News Behavioral Health Center
03.2023 - Current
- Escorts residents to work, meals, school and other activities along with medical appointments.
- Assesses and ensures that needs of the residents are being met in relations to their daily living.
- Provides appropriate crisis intervention as necessary to quickly escalating behaviors, utilizing de-escalating techniques to diffuse the situation.
- Consistently meeting facility and regulatory training requirements by attending all mandatory meetings and staff training sessions as required.
- Assist in the admission , transfer and discharge of residents.
- Facilitates group and individual sessions.
- Conducts room searches.
- Excellent communicator.
- Performs proper Handler with Care techniques.
- Notifies nurse of any medical complaint.
- Makes quarterly rounds throughout the 12 hour shift to ensure the safety of the residents.
Production Worker
Owens & Minor
08.2021 - 03.2023
- Make surgical procedure trays for hospitals and military.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Maintained cleanliness of workstations, contributing to well-organized work environment for increased productivity.
- Maintained cleanliness of workstations, contributing to well-organized work environment for increased productivity.
Food Service Worker/Prep Cook
Phillips Enterprises
10.2018 - 08.2021
- Check soldiers into dining facility.
- Greet Soldiers with pleasant smile.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Direct Support Professional
Harmony 1, LLC
07.2020 - 11.2020
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Warehouse Clerk/Laser Operator
Lee Group
06.2017 - 10.2018
- Kept warehouse up to safety and health regulations at all times.
- Completed cycle counts and monthly inventory.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Improved inventory accuracy with consistent cycle counting and data entry into warehouse management system.
- Improved efficiency with quick and accurate loading of boxes.
- Operated glass flatness tester.
- Operated two different types of laser etching machines.
- Assisted with inspecting and packing of glass.
Fulfillment Center Associate
Amazon
10.2016 - 06.2017
- TDR and CPT trailers on the outbound shipping dock.
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Quality Control Inspector
Carter's And Oshkosh B'Gosh Distribution Center
05.2016 - 12.2016
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Puller/Packer/Inspector
Full Steam Staffing/ Trader Joe
06.2015 - 04.2016
- Maximized warehouse space utilization by strategically placing items according to size, weight, or frequency of use during the pulling process.
- Served as a reliable resource for team members, always willing to offer assistance or share knowledge when needed.
- Collaborated with team members to optimize workflow and maintain a high level of productivity.
- Maintained open communication with supervisors, providing updates on progress and addressing any concerns promptly.
Administrative Assistant
VABODE
01.2014 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted development and implementation of new administrative procedures.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Warehouse Worker
Target Import Warehouse
01.2004 - 11.2013
- Drive a forklift, palletrider, tugger and a cage lift.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Vice President/Case Manager
Our Daughters And Sons LLC
08.2012 - 09.2013
- Job Readiness Training
- Resume Building
- Mock Interviews
- Assist with job leads
- Assist with housing
- GED Readiness Training
Education
Bachelor of Science - Criminal Justice
ECPI University, Newport News, Va
Newport News, VA05.2012
Skills
- Stress reduction techniques
- Behavior Management
- Suicide Prevention
- Direct Patient Care
- Appointment Scheduling
- Social Skills Development
- Goal Setting
- Crisis Management
- Recreational Activities
- Medical Records Management
- Care Plan Management
- Community Integration
- Problem-Solving
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Positive Attitude
- Email and Telephone Etiquette
- Conflict Resolution
- Community Outreach
- Crisis Intervention
- Emotional awareness
- Referral Coordination
- Patient support
- Needs Assessment
- Performance Tracking
Timeline
Mental Health Technician
Newport News Behavioral Health Center
03.2023 - Current
Production Worker
Owens & Minor
08.2021 - 03.2023
Direct Support Professional
Harmony 1, LLC
07.2020 - 11.2020
Food Service Worker/Prep Cook
Phillips Enterprises
10.2018 - 08.2021
Warehouse Clerk/Laser Operator
Lee Group
06.2017 - 10.2018
Fulfillment Center Associate
Amazon
10.2016 - 06.2017
Quality Control Inspector
Carter's And Oshkosh B'Gosh Distribution Center
05.2016 - 12.2016
Puller/Packer/Inspector
Full Steam Staffing/ Trader Joe
06.2015 - 04.2016
Administrative Assistant
VABODE
01.2014 - 06.2015
Vice President/Case Manager
Our Daughters And Sons LLC
08.2012 - 09.2013
Warehouse Worker
Target Import Warehouse
01.2004 - 11.2013
Bachelor of Science - Criminal Justice
ECPI University, Newport News, Va
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