Pamela Martin
Buena Vista
Summary
Proven leader and efficient operations manager at Carillon Clinic Home Care, I enhanced team productivity and customer satisfaction through innovative process improvements and effective staff management. Skilled in conflict resolution and team building, I fostered a cohesive and inclusive work environment, leveraging organizational skills and reliability to achieve significant results. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
35
35
years of professional experience
Work History
Supervisor
Carillon Clinic Home Care
05.1988 - 11.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
Bachelor of Science - Nursing
Old Dominion University
Norfolk, VA05.1994
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Discipline
- Operations Management
- Process Improvement
- Schedule development
- Expectation setting
- Decision-Making
- Organizational Skills
- Team building
- Professionalism
- Reliability
Timeline
Supervisor
Carillon Clinic Home Care
05.1988 - 11.2022
Bachelor of Science - Nursing
Old Dominion University
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