Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Shupe

Ivanhoe,VA

Summary

Dynamic professional with experience as a 911 Dispatcher at Galax Police Department, excelling in crisis communication and problem-solving. Proven ability to enhance customer satisfaction and streamline operations. Recognized for teamwork and attention to detail, with CPR certification and a strong commitment to supporting others in high-pressure situations.

Overview

35
35
years of professional experience

Work History

DSP

Mount Rogers Community Services
09.2023 - 05.2024
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

911 Dispatcher

Galax Police Department
05.2016 - 07.2023
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Answered calls from automatic routing system and took basic information from callers.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Dispatched and coordinated emergency services teams according to high-priority calls.

Territory Sales Lead

Anderson Merchandising
11.2010 - 02.2016
  • Presented sales reports, forecasts, and competitor analysis at quarterly meetings to inform strategic planning.
  • Developed customized proposals for prospective clients based on their specific needs, leading to successful deal closures.
  • Negotiated contracts with clients, securing favorable terms and conditions that contributed to company growth.
  • Expanded the client base by identifying potential customers and initiating contact to promote products and services.

Department Manager

Walmart
03.1989 - 06.2010
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Presented a new customer service idea for the company.
  • Great team player.

Education

General Studies

Fries High School
Fries, VA
06-1978

Skills

  • Teamwork
  • Teamwork and collaboration
  • Fast learner
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Clear communication
  • Attentive to people
  • CPR certification

Timeline

DSP

Mount Rogers Community Services
09.2023 - 05.2024

911 Dispatcher

Galax Police Department
05.2016 - 07.2023

Territory Sales Lead

Anderson Merchandising
11.2010 - 02.2016

Department Manager

Walmart
03.1989 - 06.2010

General Studies

Fries High School

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Pamela Shupe