PANADDA LONG

The role of a GEICO MOAT Property Service Representative involves working in a training environment for the first few months, where as a team we learn the nuances of the company's operations and polices. After the initial training period, my responsibilities included handling various property claims and ensuring that clients received the best possible service. I also worked routinely with other departments to coordinate services and provide comprehensive support to my clients.

• Utilizes the Property Management System PMS to access guest information, retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information, secures a credit card for incidental expenses and authorizes credit card for room charges

• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.

• Answered the phones and took phone orders for customer pick up or delivery.
• Communicated with guests regarding special requests, allergy issues, and dietary restrictions. Collected payment from customers.