Paola Escamilla

Crothall Healthcare – Environmental Services | Inova Health System | Falls Church, VA | 2025 – Present

• Provide administrative and clerical support in a hospital environment.
• Manage schedules, staff records, and departmental documentation.
• Coordinate communication between supervisors, staff, and hospital departments.
• Handle phone calls, emails, and internal requests while maintaining excellent customer service.
• Maintain confidential records and assist with data entry, reports, and office organization.
• Administrative Support
• Scheduling & Office Coordination
• Data Entry & Microsoft Office
• Confidential Records Handling
• Communication & Customer Service

• Presented reglazing products and services for kitchens and bathrooms.
• Handled phone and email inquiries, assisting with orders and service details.
• Visited client properties to deliver on-site estimates and project proposals.
• Provided customer service on-site and followed up to ensure satisfaction.
• Created customized proposals tailored to client needs.

• Assisted clients with IRS-related concerns and connected them with resources.
• Managed phone calls, scheduled appointments, and used CRM tools to track interactions.
• Supported front desk operations and provided general customer service.

• Handled high-volume inbound calls, emails, and live chats with a 95% satisfaction rate.
• Met and exceeded monthly commission-based performance goals.
• Resolved client concerns across insurance and tax services with professionalism.
• Assisted with TAX ID applications, IRS payments, and general tax processes.
• Maintained long-term client relationships through proactive follow-up.

• Led the catering sales team, increasing sales by 20% over two years.
• Managed client consultations, menu design, and event logistics.
• Developed and executed marketing strategies to attract corporate clients.
• Ensured compliance with food safety standards and customer satisfaction.
• Handled service recovery and retained clients through effective resolution.

• Supervised daily operations and team performance.
• Reconciled daily financials and submitted shift reports.
• Managed scheduling and provided training feedback.

• Greeted guests, managed reservations, and ensured a welcoming atmosphere.
• Upsold menu items and delivered attentive table service.
• Resolved guest issues to ensure a positive dining experience.