Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Bon Secours Memorial Regional Medical Center
12.2024 - Current
Recognized for highest copayment collection and number of check ins.
Worked closely with physicians, nurses, and pharmacists regarding question patients may have. Assisting with referrals, scheduling follow up appointments, and relaying messages between medical staff and patient.
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Filed and maintained patient records in accordance with HIPAA regulations.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Board Substitute
Chamberlayne Elementary School
08.2024 - 10.2024
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
Improved student comprehension by tailoring teaching methods to individual learning styles.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Board Substitute
Mehfound Elementary School
01.2023 - 05.2024
Increased overall class participation by fostering a positive and inclusive learning environment.
Assisted struggling students through one-on-one sessions, leading to increased academic success.
Collaborated with fellow educators to design interdisciplinary lessons, promoting well-rounded learning experiences.
Adapted lesson plans to accommodate diverse learners, including those with special needs or language barriers.
Communications Specialist Intern
Black Child Development Institute Greensboro
10.2021 - 12.2021
Created social media content across multiple platforms.
Created monthly news letters for students and parents.
Took photographs and videos during special events to display the various engagements the organization hosted.
Multimedia Journalist Intern
WRBL News 3
05.2021 - 08.2021
Effectively managing deadlines and prioritizing assignments.
Created multimedia packages, including written articles, photographs, and videos, offering comprehensive coverage of important events such as COVID-19 cases in the jails of Columbus, GA.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Reporter/Producer Reel:
https://www.youtube.com/watch?v=Wq2xku6Vvkg
Education
Bachelor of Science - Digital Communications And Multimedia
Bachelor of Science - Digital Communications And Multimedia
North Carolina A&T State University
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