
Upbeat Area Operations Manager with a positive approach and a rational method of thinking. Excellent communication skills paired. Well-versed in recruiting employees, identifying new, lucrative business opportunities, and suggesting corrective services. Organized and strategic professional offering several years of experience in the field. Anyone who knows me would state that I am a hard worker, great with people, open-minded, and willing to dive into anything that would further educate myself. I love to pursue just about anything that introduces me to new experiences in life, that will help me grow as a person, and an independent woman. I live on my own as a young adult; I am very good at maintaining responsibilities and organizational skills. I thrive in fast-paced work environments, and I do not fold under pressure; rather, I excel in those specific work environments. Friends and family know me to be extremely personable with just about anyone; it opens me up to meet an abundance of people who hold all different types of personalities. Along with being personable, I know that bonding with different personality types gives me a better understanding of how to see more eye-to-eye with divergent people. Upbeat Area Operations Manager with a positive approach and a rational method of thinking. Excellent communication skills paired. Well-versed in recruiting employees, identifying new, lucrative business opportunities, and suggesting corrective services. Organized and strategic professional offering several-years of experience in field.
Demonstrates Playa Bowls values of community, respect, integrity, quality, and passion in actions and communication.
Assesses and analyzes shop KPIs to compare performance against Playa Bowls brand benchmarks.
Leads General Managers by influencing accountability for achieving KPIs.
Monitors shop performance to identify improvement opportunities and implements operational strategies.
Mentors management team and develops personal growth plans for General Managers.
Builds strong management teams from General Manager to team member level.
Conducts site evaluations and establishes action plans to enhance unit-level performance.
Maintains compliance with Food Safety and Sanitation regulations, ensuring operational excellence.
Transported, loaded, and unloaded donations per Logistics Office work orders at multiple Restores.
Conducted cleanliness and safety checks on trucks to ensure operational integrity.
Assisted with warehouse inventory management to maintain accurate stock levels.
Represented ReStore positively while engaging with donors, customers, and volunteers.
Supported processing procedures at ReStore as needed to facilitate operations.
Trained employees to meet established performance expectations.
Coordinated employee scheduling and generated sales reports using NCR program.
Executed hiring processes, including job postings to fill essential roles.
Managed daily operations while engaging with customers to ensure satisfaction.
Oversaw bakery operations to identify and reduce waste effectively.
Directed front and back-of-house management to maintain food quality and preparation.
Handled catering orders promptly while managing incoming requests.
Analyzed retail data, creating reports on revenues, expenses, and competitive landscape.
Ensured compliance of 30 employees with company policies through training initiatives.
Managed shift leads, providing updates on new cookie processes and facilitating individual development.
Coordinated comprehensive onboarding for new employees to ensure smooth integration.
Controlled operational costs by identifying waste reduction opportunities.
Oversaw front- and back-of-house bakery operations, assigning employee stations effectively.
Addressed customer complaints promptly while appraising staff performance regularly.
Produced employee schedules timely and reviewed submitted time accurately.
Maintained safety and food quality standards, monitoring cookie quality and implementing necessary changes.
Transported, loaded, and unloaded donations at multiple Restore locations based on work orders from Logistics Office.
Conducted safety checks and cleanliness inspections on trucks to prevent operational issues.
Assisted with warehouse runs and managed inventory to maintain stock levels.
Acted as ambassador for Restore, engaging effectively with donors, customers, and volunteers.
Supported processing procedures at Restore to ensure efficient operations.
Led baking crew while training new employees on operational processes.
Maintained organized shifts, ensuring sufficient prepped dough for subsequent shifts.
Developed strong multitasking abilities in a management role to enhance productivity.
Executed thorough cleaning processes for bathrooms, bedrooms, kitchens, living rooms, and garages.
Acquired extensive knowledge of various cleaning products and their appropriate applications.
Balanced 25 to 30 hours of cleaning responsibilities with online college coursework.
Facilitated guest interactions at restaurant to enhance overall experience.
Managed seating plan for 200 patrons, ensuring equal distribution among waitstaff.
Maintained cleanliness by clearing tables promptly to accommodate incoming guests.
Balanced 15 to 20 work hours weekly with academic responsibilities and soccer practices.
Facilitated first customer interactions at register and service window.
Managed order-taking and ensured smooth food preparation operations.
Achieved zero negative customer feedback through exceptional service.
Quickly adapted to various systems, enabling transitions between front register and window operations.
Demonstrated strong customer service skills, resulting in promotion within the organization.
VA Rush Soccer Club TOPSoccer (January 1st, 2017 - May 31st, 2020)
Air Force Association (March 1st, 2018 - May 31st, 2019)
Lue Civic Center Youth Program (January 1st 2010 - December 31st, 2017)
O'Fallon IL Methodist Church Program (January 1st, 2010 - December 31st, 2017)
Leadership Club (September 1st, 2019 - May 31st, 2020)
Club Soccer Player (January 1st, 2007 - May 31st, 2020)
High School Soccer Player (September 1st, 2016 - May 31st, 2019)
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