Experienced skilled labor professional with expertise in hand tool operation, safety protocols, and machinery handling. Demonstrated success in inventory management and staff training, resulting in increased revenue and enhanced customer satisfaction. Strong communication and problem-solving skills contribute to effective teamwork and project success.
Overview
7
7
years of professional experience
Work History
Skilled Laborer
Parkway Grading
Virginia Beach
10.2024 - Current
Operated hand tools for various construction projects and tasks.
Assisted skilled workers in completing assigned tasks safely and efficiently.
Maintained cleanliness and organization of work areas at all times.
Followed safety protocols to ensure a safe working environment for all team members.
Loaded and unloaded materials, ensuring proper handling and storage techniques.
Helped set up equipment and tools for ongoing work activities and projects.
Collaborated with team members to complete tasks effectively within deadlines.
Bar Manager
Spectrum Catering
Oak Ridge North
09.2022 - Current
Trained new bartenders on beverage preparation and customer service standards.
Oversaw inventory management, including ordering supplies and reducing waste.
Ensured compliance with health and safety regulations in all bar activities.
Resolved customer complaints promptly to maintain a positive atmosphere.
Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Maintained detailed inventory of bar supplies and stocked work areas.
Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Increased revenue by promoting additional products and assisting with beverage menu.
Poured wine, beer, and cocktails for patrons.
Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
Restocked beer and liquor regularly and after special events.
Manager on Duty
Hampton Roads Soccer Complex
Virginia Beach
07.2019 - Current
Supervised daily operations of soccer events and facility management.
Resolved customer complaints in a professional manner.
Interacted with customers regularly to ensure their needs were met.
Developed strategies to increase customer satisfaction ratings.
Developed strategies to effectively address and resolve conflicts, enhancing overall customer satisfaction.
Delegated work to staff, setting priorities and goals.
Monitored employee productivity to ensure efficient time management and operational effectiveness.
Assigned tasks to employees and monitored progress of projects.
Monitored staff performance and provided feedback to ensure quality customer service.
Provided guidance and support to team members to foster a collaborative work environment.
Trained new employees on operational procedures and customer service standards.
Resolved customer inquiries and complaints to enhance visitor experience.
Managed inventory for equipment and supplies, ensuring readiness for events.