Patience Agholor

.Driving through revenue and building customer relationships .

.Maintaining customer representatives,Generating Leads.

.Delivering products demonstrations, Negotiation, product knowledge .

.Answering questions about product, meeting or exceeding sales goals

.Reaching out to customers, following up with interested parties.

.Analyzing customer needs and recommending product.

.Coordinating sales efforts with marketing programs.

.payment processing,Quotation of product.

• Gathered customer feedback through surveys and used the data to improve customer service.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Identified opportunities for upselling additional products or services based on customer needs.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Prevented key account losses by researching discrepancies and correcting problems.
• Supported sales team members to drive growth and development.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Surpassed sales goals through implementation of successful marketing strategies.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Strengthened customer retention by offering discount options.
• Worked with cross-functional teams to achieve goals.
• Took special orders in person and over telephone, generating additional revenue every month.
• Promoted available products and services to customers during service, account management and order calls.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Resolved customer complaints promptly and efficiently.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Maintained a high level of professionalism when dealing with difficult customers.
• Updated system with order specifics and customer details, preferences, and billing information.
• Developed strong customer relationships to encourage repeat business.
• Provided accurate information about products and services to customers.
• Contacted customers about potential service upgrades, new services and account changes.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Excelled in exceeding daily credit card application goals.
• Collected deposits or payments and arranged for billing.
• Managed household errands and other essential duties.
• Utilized various software and tools to streamline processes and optimize performance.
• Managed inventory and supplies to ensure materials were available when needed.
• Answered customer inquiries and provided accurate information regarding products and services.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Oversaw warranty counseling process to manage expense controls.
• Led on- and off-site customer support teams across multiple time zones.