Patrice Roland
Newport News
Summary
Accomplished Store Manager at Dollar Tree Distribution Center, showcasing exceptional team leadership and customer service skills. Excelled in improving customer satisfaction and mentoring staff, significantly enhancing team performance. Expert in inventory and cash control, demonstrating a proven ability to manage and resolve customer complaints efficiently.
Overview
15
15
years of professional experience
Work History
Store Manager
Dollar Tree Distribution Center
11.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
HHA
New York Health Care Inc
09.2015 - 09.2022
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Executed a comprehensive behavior intervention plan dealing with autism ,behavioral and deaf children.
Nassau County Parks and Rec
Nassau County
05.2010 - 06.2016
- Contributed to a clean and welcoming environment by managing litter and waste disposal in the park area.
- Ensured park safety with regular maintenance checks, promptly addressing any hazards or issues identified.
- Enhanced visitor experience by providing excellent customer service and addressing inquiries about park facilities.
- Improved accessibility for all visitors by maintaining clear paths and installing necessary signage throughout the park grounds.
- Maintained detailed records of daily tasks performed, allowing for effective communication between team members regarding ongoing projects and priorities.
Education
Criminal Justice
Sbi Campus
Melville, NYHigh School Diploma - 5 Majors
Hempstead High School
Hempstead, NY06.2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Shift scheduling
- Goals and performance
- Recruitment and hiring
- Team motivation
- Policies and procedures
- Staff supervision, behavioral management
Timeline
Store Manager
Dollar Tree Distribution Center
11.2022 - Current
HHA
New York Health Care Inc
09.2015 - 09.2022
Nassau County Parks and Rec
Nassau County
05.2010 - 06.2016
Criminal Justice
Sbi Campus
High School Diploma - 5 Majors
Hempstead High School
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