Patrice Sherrod

Work Citibank .....Account Specialty dealing with cardholder and Agencies Program,,,,working accounts

• Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
• Facilitated account updates, maintaining data integrity across systems and improving operational efficiency.
• Analyzed customer feedback trends to identify areas for service improvement and strategic initiatives.

Work with Agencies Program and Cardholders...some Corporate accounts

• Monitored account activity for compliance, reducing the risk of errors and ensuring adherence to policies.
• Responded to customer inquiries and provided detailed account information.
• Continually updated knowledge on industry trends and developments to better serve client needs.
• Evaluated customers' potential needs to make appropriate recommendations.
• Communicated with approximately 60 clients daily to understand needs and explain product value.