Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Dooley

Montvale

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

21
21
years of professional experience

Work History

Service Advisor

ACT-Atlantic Coastal Toyota
02.2023 - Current


Organize and document office operations and procedures; ensure these procedures are being followed by staff . Ensure that all items are involved and paid on time; develop a system for a timely automate payment for recurring order manage contracts and price negotiations with vendors and procedures; preparing payrolls.

Service Advisor

All Roads Heavy Equipment
09.2021 - 07.2023

Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Ensure that all items are involved and paid on time dispatch technicians; preparing payrolls

Service Writer

Rish Heavy Equipment
10.2018 - 02.2021

Organize and document office operations and procedures; ensure these procedures are being followed by staff . Ensure that all items are involved and paid on time; develop a system for a timely automate payment for recurring order manage contracts and price negotiations with vendors and procedures; dispatch technicians; processed inventory for their trucks; preparing payrolls.

Service Writer

Jefferds Corporation T/A Homestead Material
01.2016 - 10.2018

Organize and document office operations and procedures; ensure these procedures are being followed by staff . Ensure that all items are involved and paid on time; develop a system for a timely automate payment for recurring order manage contracts and price negotiations with vendors and procedures; preparing payrolls.

Patient Cord II

Lake Norman Regional Medical Center
03.2004 - 01.2006

Meet and greet people at check in and out, Verified Insurance. Directed all incoming calls, referrals. Processed Incoming / outgoing mail Helped Pre-cert Surgeries. And handle Insurance Claims and billing issues Customer Service, Appointments, Filing, Deposits, invoicing, billing, phones

Education

Associate of Science - Medical Technology

Rowan-Cabarrus Community College
Salisbury, NC

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Strong work ethic
  • Listening skills
  • Team player mentality
  • Service scheduling
  • Data entry
  • Service order flow

Timeline

Service Advisor

ACT-Atlantic Coastal Toyota
02.2023 - Current

Service Advisor

All Roads Heavy Equipment
09.2021 - 07.2023

Service Writer

Rish Heavy Equipment
10.2018 - 02.2021

Service Writer

Jefferds Corporation T/A Homestead Material
01.2016 - 10.2018

Patient Cord II

Lake Norman Regional Medical Center
03.2004 - 01.2006

Associate of Science - Medical Technology

Rowan-Cabarrus Community College
Patricia Dooley