Patricia Evans
Triangle
Summary
Professional with significant expertise in customer service! Proven ability to handle complex inquiries, resolve issues efficiently, and provide clear, accurate information. Strong focus on collaboration and achieving results, adapting seamlessly to changing demands. Reliable team player with excellent communication and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Insurance Customer Service Representative
GEICO, Government Employees Insurance
02.2013 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Work effectively in fast-paced environments.
Front Line Customer Service Representative
Comcast
02.2001 - 09.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Business Administration
Northern Virginia Community College
Woodbridge, VA05-1992
Skills
- Organization
- Verbal and written communication
- Teamwork skills
- Computer proficiency
- Professionalism
- Data integrity
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Accomplishments
I was in the Top Five for Performance in October of 2024 in my Region.
Timeline
Insurance Customer Service Representative
GEICO, Government Employees Insurance
02.2013 - Current
Front Line Customer Service Representative
Comcast
02.2001 - 09.2012
No Degree - Business Administration
Northern Virginia Community College
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