PATRICIA HENDERSON
VIRGINIA BEACH
Summary
Motivated Merchandising Manager with a strong background in overseeing daily operations, composing plans to drive sales, and promoting long-term success. Talented in developing techniques to increase profits by managing inventory, calculating sales trends, and minimizing loss.
Overview
8
8
years of professional experience
Work History
AM Merchandising Manager - Center
Costco Wholesale Corp
06.2022 - Current
- Observe employee performance to ensure that best merchandising sales practices and standards are followed
- Maintain current knowledge of Center area products in order to maximize sales during peak season
- Plan/draw up merchandising moves in accordance to company focuses and benchmarks
- Uphold safety and security procedures in the warehouse by holding monthly safety meetings for 50+ employees
- Develop, schedule, counsel, train, and direct area personnel
- Make recommendations for the hiring, promotion, and termination of hourly employees to Warehouse Manager
- Lead both in-house and out of network job interviews
- Review and approve area timecards/payroll
- Draft employee performance evaluations
- Implement plans and practices to reduce loss due to damaged and destroyed merchandise
- Review area sales and productivity figures in order to produce higher comps
- Communicate, develop, and implement sales and merchandising plans for the Center section and collaborate with other section managers for seamless execution
- Collaborate with the Merchandising Manager regarding quantity, status, price, delivery, vendor returns, and sales focuses
- Design displays to deliver interactive, engaging, and memorable store experiences for shoppers
- Create presentations for manager meetings to discuss upcoming promotions, key strategies, and tasks
- Analyze sales trends and conduct research to determine seasonal merchandise direction
- Maintain positive relationships with corporate buyers for consistent and reliable supply of products
- Monitor vendor performance to verify quality of products and delivery times meet company standards
AM Merchandising Manager - Hardlines
Costco Wholesale Corp
09.2021 - 06.2022
- Observed employee performance to ensure that best merchandising sales practices and standards were followed
- Maintained current knowledge of Hardlines area product
- Coordinated and participated in merchandising moves in accordance to seasonal focuses
- Demonstrated and monitored employees for proper lifting and cutting technique. Implemented and upheld safety and security procedures
- Developed, scheduled, counseled, trained, and directed area personnel
- Made recommendations for the hiring, promotion, and termination of hourly employees to Warehouse Manager
- Reviewed and approved area timecards
- Assisted in conducting in-house job interviews
- Drafted and participated in presentation of employee performance evaluations
- Implemented plans and practices to reduce loss due to damaged and destroyed merchandise
- Reviewed area sales and productivity figures
- Developed and implemented sales and merchandising plans for the Hardlines area
- Communicated with the Merchandising Manager regarding quantity, status, price, delivery, vendor returns, and sales focuses
PM Merchandising Manager
Costco Wholesale Corp
05.2021 - 09.2021
- Coordinated and participated in merchandise moves
- Verified lists of items for Forklift Drivers to place in the aisles for stocking
- Observed employee performance to ensure that best merchandising sales practices, and standards were followed
- Implemented plans and practices to reduce loss due to damaged and destroyed merchandise
- Provided training, encouragement, advice, and feedback to area employees
- Assisted in conducting in-house job interviews
- Drafted and participated in the presentation of employee performance evaluations and reviews
- Provided and ensured prompt and courteous member service
- Coordinated with the Merchandising Managers to determine nightly goals; organized and prioritized nightly goals and delegated upon proper personnel
- Upheld safety and security procedures
- Reviewed sales reports and department budgets
- Communicated with the Merchandise Manager regarding quantity, status, price, delivery, vendor returns, and promotion of merchandise
Service Deli Manager
Costco Wholesale Corp
03.2019 - 05.2021
- Verified items were made consistently, and in compliance with: recipes, portioning, cooking times/temperatures
- Verified proper portion sizes and consistently achieved high food quality standards
- Maintained smooth and timely operations in preparation of product
- Audited safe food handling procedures
- Participated in inventory and investigated discrepancies in order to establish profit margins monthly
- Minimized salvage and controlled hidden shrink
- Maintained department cleanliness and sanitation through compliance of daily/weekly SSOPs
- Preserved equipment through scheduling routine maintenance and placing service calls promptly
- Understood the importance of the payroll planner and executed by reviewing, adding, or cutting hours correlating to the sales trend
- Regularly shared information with employees by communicating through routine splinter meetings/coaching logs/reviews
- Reviewed past/current sales trends in order to establish future sales' goals
- Managed supply chain functions for deli supplies, ingredients and merchandise
Food Service Supervisor
Costco Wholesale Corp
09.2017 - 03.2019
- Politely assisted customers in person and via telephone with food selection, inquiries and order customization requests
- Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner
- Monitored temperature of shelves and storage areas and reported failures to the manager
- Engaged in suggestive selling and other sales techniques
- Trained new staff on department practices and procedures to maximize productivity
- Participated in fresh foods' inventory
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Kept facility compliant with health codes and sanitation requirements
Education
Associate of Science - Social Science/Human Services
Tidewater Community College
Virginia Beach, VASkills
- Creative problem solver
- Committed to maintaining data integrity
- Exceptional communication skills
- Strong problem solving aptitude
- Strong client relations
- Detail-oriented
- Seasonal planning
- Inventory management
- Sales trend analysis
- Merchandise presentation
Timeline
AM Merchandising Manager - Center
Costco Wholesale Corp
06.2022 - Current
AM Merchandising Manager - Hardlines
Costco Wholesale Corp
09.2021 - 06.2022
PM Merchandising Manager
Costco Wholesale Corp
05.2021 - 09.2021
Service Deli Manager
Costco Wholesale Corp
03.2019 - 05.2021
Food Service Supervisor
Costco Wholesale Corp
09.2017 - 03.2019
Associate of Science - Social Science/Human Services
Tidewater Community College
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