Summary
Overview
Work History
Education
Skills
Timeline
Generic

PATRICIA HENDERSON

VIRGINIA BEACH

Summary

Motivated Merchandising Manager with a strong background in overseeing daily operations, composing plans to drive sales, and promoting long-term success. Talented in developing techniques to increase profits by managing inventory, calculating sales trends, and minimizing loss.

Overview

8
8
years of professional experience

Work History

AM Merchandising Manager - Center

Costco Wholesale Corp
06.2022 - Current
  • Observe employee performance to ensure that best merchandising sales practices and standards are followed
  • Maintain current knowledge of Center area products in order to maximize sales during peak season
  • Plan/draw up merchandising moves in accordance to company focuses and benchmarks
  • Uphold safety and security procedures in the warehouse by holding monthly safety meetings for 50+ employees
  • Develop, schedule, counsel, train, and direct area personnel
  • Make recommendations for the hiring, promotion, and termination of hourly employees to Warehouse Manager
  • Lead both in-house and out of network job interviews
  • Review and approve area timecards/payroll
  • Draft employee performance evaluations
  • Implement plans and practices to reduce loss due to damaged and destroyed merchandise
  • Review area sales and productivity figures in order to produce higher comps
  • Communicate, develop, and implement sales and merchandising plans for the Center section and collaborate with other section managers for seamless execution
  • Collaborate with the Merchandising Manager regarding quantity, status, price, delivery, vendor returns, and sales focuses
  • Design displays to deliver interactive, engaging, and memorable store experiences for shoppers
  • Create presentations for manager meetings to discuss upcoming promotions, key strategies, and tasks
  • Analyze sales trends and conduct research to determine seasonal merchandise direction
  • Maintain positive relationships with corporate buyers for consistent and reliable supply of products
  • Monitor vendor performance to verify quality of products and delivery times meet company standards

AM Merchandising Manager - Hardlines

Costco Wholesale Corp
09.2021 - 06.2022
  • Observed employee performance to ensure that best merchandising sales practices and standards were followed
  • Maintained current knowledge of Hardlines area product
  • Coordinated and participated in merchandising moves in accordance to seasonal focuses
  • Demonstrated and monitored employees for proper lifting and cutting technique. Implemented and upheld safety and security procedures
  • Developed, scheduled, counseled, trained, and directed area personnel
  • Made recommendations for the hiring, promotion, and termination of hourly employees to Warehouse Manager
  • Reviewed and approved area timecards
  • Assisted in conducting in-house job interviews
  • Drafted and participated in presentation of employee performance evaluations
  • Implemented plans and practices to reduce loss due to damaged and destroyed merchandise
  • Reviewed area sales and productivity figures
  • Developed and implemented sales and merchandising plans for the Hardlines area
  • Communicated with the Merchandising Manager regarding quantity, status, price, delivery, vendor returns, and sales focuses

PM Merchandising Manager

Costco Wholesale Corp
05.2021 - 09.2021
  • Coordinated and participated in merchandise moves
  • Verified lists of items for Forklift Drivers to place in the aisles for stocking
  • Observed employee performance to ensure that best merchandising sales practices, and standards were followed
  • Implemented plans and practices to reduce loss due to damaged and destroyed merchandise
  • Provided training, encouragement, advice, and feedback to area employees
  • Assisted in conducting in-house job interviews
  • Drafted and participated in the presentation of employee performance evaluations and reviews
  • Provided and ensured prompt and courteous member service
  • Coordinated with the Merchandising Managers to determine nightly goals; organized and prioritized nightly goals and delegated upon proper personnel
  • Upheld safety and security procedures
  • Reviewed sales reports and department budgets
  • Communicated with the Merchandise Manager regarding quantity, status, price, delivery, vendor returns, and promotion of merchandise

Service Deli Manager

Costco Wholesale Corp
03.2019 - 05.2021
  • Verified items were made consistently, and in compliance with: recipes, portioning, cooking times/temperatures
  • Verified proper portion sizes and consistently achieved high food quality standards
  • Maintained smooth and timely operations in preparation of product
  • Audited safe food handling procedures
  • Participated in inventory and investigated discrepancies in order to establish profit margins monthly
  • Minimized salvage and controlled hidden shrink
  • Maintained department cleanliness and sanitation through compliance of daily/weekly SSOPs
  • Preserved equipment through scheduling routine maintenance and placing service calls promptly
  • Understood the importance of the payroll planner and executed by reviewing, adding, or cutting hours correlating to the sales trend
  • Regularly shared information with employees by communicating through routine splinter meetings/coaching logs/reviews
  • Reviewed past/current sales trends in order to establish future sales' goals
  • Managed supply chain functions for deli supplies, ingredients and merchandise


Food Service Supervisor

Costco Wholesale Corp
09.2017 - 03.2019
  • Politely assisted customers in person and via telephone with food selection, inquiries and order customization requests
  • Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner
  • Monitored temperature of shelves and storage areas and reported failures to the manager
  • Engaged in suggestive selling and other sales techniques
  • Trained new staff on department practices and procedures to maximize productivity
  • Participated in fresh foods' inventory
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
  • Kept facility compliant with health codes and sanitation requirements

Education

Associate of Science - Social Science/Human Services

Tidewater Community College
Virginia Beach, VA

Skills

  • Creative problem solver
  • Committed to maintaining data integrity
  • Exceptional communication skills
  • Strong problem solving aptitude
  • Strong client relations
  • Detail-oriented
  • Seasonal planning
  • Inventory management
  • Sales trend analysis
  • Merchandise presentation

Timeline

AM Merchandising Manager - Center

Costco Wholesale Corp
06.2022 - Current

AM Merchandising Manager - Hardlines

Costco Wholesale Corp
09.2021 - 06.2022

PM Merchandising Manager

Costco Wholesale Corp
05.2021 - 09.2021

Service Deli Manager

Costco Wholesale Corp
03.2019 - 05.2021

Food Service Supervisor

Costco Wholesale Corp
09.2017 - 03.2019

Associate of Science - Social Science/Human Services

Tidewater Community College
PATRICIA HENDERSON