Patricia Hurt
Stuarts Draft
Summary
Dynamic and dedicated customer service professional with a proven track record of delivering exceptional support and resolving issues promptly, ensuring the highest levels of customer satisfaction. Extensive experience across various communication channels, including phone, email, and web chat, facilitates effective engagement with diverse client needs. Strong interpersonal skills and leadership abilities foster team motivation and drive success in achieving service excellence. Committed to enhancing operational efficiency through process improvements while maintaining a focus on delivering tailored solutions that meet customer requirements.
Overview
4
4
years of professional experience
Work History
Guest Services Coordinator
Sun Retreats
04.2024 - 10.2025
- Greet and establish rapport with guests, current residents, and prospective residents.
- Field resort comments, suggestions, and complaints to the Resort Manager.
- Check guests in and out for their reservations.
- Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
- Collect and post security deposits, rent, or funds for other services in Yardi, Campspot, and NetSuite.
- Make collection calls for site rental payments as directed; submit bad debt files to collections
- Process resident move-ins and move-outs
- Complete and maintain resort records, reports, and files
- Review and code invoices and statements for manager approval
- Assist prospective residents by checking the status of available seasonal sites and monthly sites, and assist with rental applications at the manager's discretion.
- Coordinate with Underwriting team to obtain approvals on prospective resident applications; track all approvals and denials
- Maintain the petty cash fund.
- Prepare and distribute resort communications, such as rule reminders, violation notices, newsletters, etc.
- Ensure office supplies are sufficiently stocked, and prepare supply orders as needed.
- Assist with planning and coordinating guest and resident relation events and activities within the resort
- Assist with the preparation of marketing materials.
- Other duties, as assigned.
- Coordinated guest check-in and check-out processes to enhance overall visitor experience.
- Managed reservations and addressed inquiries using property management systems effectively.
Cook/Prep/Cashier
Sun Retreats
03.2023 - 10.2023
- Maintained clean, organized cook station in compliance with company standards, procedures, and sanitation requirements
- Prepared cooking ingredients by washing and chopping vegetables and cutting meat
- Kept clean and orderly kitchen by washing dishes and sanitizing surfaces
- Effectively communicated with team members and management regarding tasks or issues related to the kitchen area
- Verified all food products were properly labeled and stored
- Displayed excellent organizational skills by efficiently managing multiple tasks simultaneously
- Maintained an accurate inventory of supplies needed for daily operations
- Provided support in training new staff members on job duties related to the prep cook position
- Trained new staff members on proper food preparation techniques and safety protocols.
Housekeeping Supervisor
Thousand Trail
08.2021 - 01.2023
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms
- Inspected vacant and cleaned rooms to verify the best presentation to guests
- Trained new employees on duties and responsibilities of department
- Provided guidance and support to housekeeping staff as needed
- Scheduled and organized daily cleaning tasks for housekeeping staff
- Displayed strong leadership capabilities while training new staff members on proper cleaning techniques
- Promptly addressed any issues or concerns related to employee performance
- Coordinated with maintenance teams regarding repair requests from guests
- Utilized effective problem-solving strategies to resolve customer complaints in a timely manner
- Inventoried stock to verify available supplies and equipment in adequate amounts
- Maintained accurate records of inventory, supplies, and personnel performance reviews.
Activities Coordinator
Thousand Trail
08.2021 - 01.2023
- Implemented new programs and activities to meet guests' needs and interests.
- Coordinated all aspects of event logistics, from catering to entertainment
- Designed and distributed a weekly calendar of activities to keep guests informed of upcoming events.
- Decorated facility or institution for holidays and special events.
- Collaborated with team members to ensure successful event outcomes.
- Supervised setup of equipment, decorations, and other event necessities on-site.
- Conducted pre-event meetings with staff and volunteers to review expectations and responsibilities
- Trained workers in company procedures or policy
- Assigned tasks and work hours to staff
- Developed long-term relationships with vendors to ensure that quality services were provided to customers at competitive prices.
- Planned programs of events, or schedules of activities.
- Coordinated diverse recreational activities to enhance guest engagement and satisfaction.
- Developed and implemented event schedules to optimize resource allocation and participation rates.
Education
High School Diploma -
Stratford Careers Institute
1 Champlain Commons, Unit 3 P.O. Box 1560 Saint Al06.2004
Skills
- Microsoft Excel
- Money Handling Abilities
- NetSuite
- Yardi
- Guest Relations
- Multi-Line Phone Systems
- Verifying reservations
- Making reservations
- Strong multitasking
- Team player attitude
- Team motivation
- Customer service standards
Timeline
Guest Services Coordinator
Sun Retreats
04.2024 - 10.2025
Cook/Prep/Cashier
Sun Retreats
03.2023 - 10.2023
Housekeeping Supervisor
Thousand Trail
08.2021 - 01.2023
Activities Coordinator
Thousand Trail
08.2021 - 01.2023
High School Diploma -
Stratford Careers Institute