PATRICIA D. JIGGETTS
Midlothian
Summary
Program Manager and Procurement Leader with extensive experience supporting manufacturing, logistics, and facilities categories through strategic sourcing, category strategy execution, supplier performance management, and contract lifecycle governance. Skilled in managing direct and indirect materials, developing category plans, conducting market intelligence, and driving cost optimization across complex supply environments. Strong analytical capability with a proven record of using KPIs, forecasting, and spend analysis to improve operational efficiency and reduce risk. Master’s-level training in Psychology strengthens communication, negotiation, and stakeholder alignment. Notary Public with Remote Online Notarization authorization. Recognized for disciplined execution, supplier relationship management, and delivering measurable value in fast-paced, highly regulated environments. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Center Sr Director
Childtime Learning Care Center
Chester, VA
12.2024 - 06.2025
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Revamped operational plans to refocus staff and align processes with business objectives.
Elementary Teacher/Director of Leadership
Public School District
Richmond, VA
07.2007 - 06.2025
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Built positive relationships with parents to involve families in educational process.
Program Manager / Procurement and Category Operations Lead
TEREZ ENTERPRISES INC
Henrico/Richmond
01.2022 - Current
- Lead category operations and procurement activities supporting transportation, logistics, and facilities-related services.
- Manage sourcing for direct and indirect materials, supplier qualification, negotiation, and contract lifecycle management.
- Conduct market intelligence, benchmarking, and spend analysis to support category strategy and cost optimization.
- Oversee supplier segmentation, onboarding, performance scorecards, and corrective action processes.
- Develop KPIs and operational dashboards to support data-driven decision-making and performance tracking.
- Ensure compliance with DOT regulations, insurance requirements, and corporate governance standards.
- Manage government procurement engagement through eVA, DIBBS, and federal/state contracting channels.
- Reduced operational costs through competitive sourcing and contract optimization.
- Improved supplier reliability through structured performance management and segmentation.
- Strengthened category operations through KPI-driven reporting and process improvements.
Program Manager / Procurement and Category Operations Leader
GRO Innovative Foundation and Government Contracting Portfolio
Richmond
01.2000 - Current
- Lead procurement strategy and category management across multi-site programs supporting manufacturing, logistics, and facilities operations.
- Conduct demand planning, forecasting, and spend analysis to support category planning and cost savings initiatives.
- Manage end-to-end contract lifecycle including drafting, negotiation, execution, renewals, and compliance oversight.
- Execute strategic sourcing events including RFPs, RFx, competitive bids, and supplier evaluations.
- Oversee supplier segmentation, onboarding, performance monitoring, and issue resolution.
- Partner with cross-functional teams to support catalog management, outsourcing enablement, and operational alignment.
- Develop KPIs, dashboards, and performance reporting for executive leadership.
- Serve as primary liaison to state, local, and federal procurement systems including eVA and DIBBS.
- Delivered consistent cost savings through strategic sourcing and supplier consolidation.
- Improved supplier performance through structured evaluation and corrective action processes.
- Developed category playbooks and buy-channel guidance that reduced cycle times and improved compliance.
- Strengthened operational resilience through risk identification and mitigation strategies.
Childcare Center Director
Creative Critters Learning Center
Williamsburg , VA
10.2025 - 04.2026
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Sr. Center Director
Henrico Education Foundation
Henrico, VA
10.2022 - 08.2024
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Supervised Activities Assistant and conducted performance evaluations.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Provided education and training for students and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Coordinated and supervised academic advising activities.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Assisted in development and implementation of faculty development plans.
- Improved policies and procedures to maximize student safety and campus security.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Prepared and administered budget of $250,000 for campus with 50 students.
- Guided and supported faculty and staff in development of new programs.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Master of Science - Psychology
Regent University
Virginia Beach, VABachelor of Arts - Early Childhood Education
Walden University
Bachelor of Business Administration - Human Resource Management
Strayer University
Skills
- Category strategy development
- Strategic sourcing and RFx management
- Manufacturing and logistics
- Facilities support
- Supplier segmentation
- Performance management
- Contract lifecycle management
- Compliance and risk management
- Market intelligence and benchmarking
- Spend analysis and cost optimization
- KPI development and operational reporting
- Stakeholder engagement and cross-functional alignment
- Data analytics tools and Microsoft 365
- Process improvement and continuous improvement
- Analytical decision-making and documentation accuracy
- Relationship building and adaptability
- Communication skills and leadership in psychology
- Organizational behavior
- Procurement strategy
- Category management
Certification
- Notary Public, Commonwealth of Virginia
- Remote Online Notarization (RON) Authorized
- SHRM Member, Society for Human Resource Management
Certifications In Progress
- Certified Professional in Supply Management (CPSM), Institute for Supply Management
- Certified Federal Contract Manager (CFCM), National Contract Management Association
- Lean Six Sigma Green Belt, ASQ/IASSC
Timeline
Childcare Center Director
Creative Critters Learning Center
10.2025 - 04.2026
Center Sr Director
Childtime Learning Care Center
12.2024 - 06.2025
Sr. Center Director
Henrico Education Foundation
10.2022 - 08.2024
Program Manager / Procurement and Category Operations Lead
TEREZ ENTERPRISES INC
01.2022 - Current
Elementary Teacher/Director of Leadership
Public School District
07.2007 - 06.2025
Program Manager / Procurement and Category Operations Leader
GRO Innovative Foundation and Government Contracting Portfolio
01.2000 - Current
Master of Science - Psychology
Regent University
Bachelor of Arts - Early Childhood Education
Walden University
Bachelor of Business Administration - Human Resource Management
Strayer University