PATRICIA MCDOWNEY
King George
Summary
Professional with strong background in healthcare administration, adept at leading teams and ensuring regulatory compliance. Skilled in operational management, resident care, and budget oversight. Known for fostering collaborative environments and maintaining high standards. Reliable and adaptable, focused on delivering consistent results in dynamic settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Licensed Nursing Home Administrator
Birmingham Green
11.2022 - 10.2025
- Coordinated resident care plans with interdisciplinary teams, enhancing service delivery and resident satisfaction.
- Implemented staff development programs, improving workforce competency and performance across various departments.
- Managed regulatory compliance audits, ensuring adherence to state and federal guidelines for nursing home operations.
- Facilitated stakeholder communication, fostering collaborative relationships with families, staff, and community partners.
- Supervised facility operations, optimizing workflow and ensuring a safe, efficient environment for residents and staff.
- Reviewed and updated facility policies, maintaining alignment with legal requirements and best practices in elder care.
- Promoted a culture of safety, implementing measures to minimize risks and enhance the well-being of residents.
- Streamlined admission processes, enhancing efficiency and improving the overall experience for new residents.
- Led quality improvement initiatives focused on enhancing patient satisfaction scores and reducing readmission rates.
- Developed strong relationships with local healthcare providers, increasing referral rates and strengthening the facility''s reputation within the community.
- Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
- Served as an advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
- Managed financial performance, ensuring budget compliance and maximizing revenue generation through accurate billing and reimbursement practices.
- Discussed resident census data and admissions and discharge information in department-head meetings.
Director of Activities/AIT Program
Saber Organization Dockside Health & Rehab
03.2020 - 10.2022
- Developed engaging activity programs that enhanced resident satisfaction and participation rates.
- Coordinated community events that fostered relationships between residents and local organizations.
- Managed departmental budgets to ensure efficient allocation of resources and cost-effective operations.
- Evaluated program effectiveness through resident feedback and adjusted activities accordingly.
- Trained staff on best practices for resident engagement and activity facilitation.
- Collaborated with healthcare professionals to design therapeutic activities that supported residents' health needs.
- Evaluated program effectiveness by monitoring participant feedback and assessing key performance indicators.
Director of Activities
American Healthcare LLC-Heritage Hall King George
09.1998 - 03.2020
- Developed engaging activity programs to enhance resident participation and overall satisfaction.
- Coordinated logistics for community events, ensuring seamless execution and positive attendee experiences.
- Managed departmental budget, optimizing resource allocation for maximum program impact.
- Led training sessions for staff on activity facilitation and resident engagement techniques.
- Established partnerships with local organizations to expand resources and enhance program diversity.
- Utilized marketing strategies to promote activities and increase resident involvement.
- Organized volunteer opportunities, encouraging resident participation and community connection.
- Led the successful organization of special events such as fundraisers, holiday celebrations, or cultural showcases.
- Enhanced employee engagement by implementing team-building activities and diverse programs.
- Increased community involvement through outreach initiatives and partnership development.
- Boosted overall satisfaction of participants by tailoring activities to individual needs and preferences.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Developed monthly life enrichment calendar and published electronically and in print.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Created and delivered recreational programs for small and large groups of residents.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Monitored budget and expenditures, keeping facility within budget.
Education
BBA - Business Administration And Management
Indiana University, Purdue University Indianapolis
Indianapolis, IN02-2020
Associate of Science - Meeting And Event Planning
Indiana University, Purdue University Indianapolis
Indianapolis, IN08-2018
Skills
- Team leadership
- Operational efficiency oversight
- Quality assurance initiatives
- Staff development
- Organizational leadership
- Quality improvement
- Team leadership
- Business development
- Teamwork and collaboration
- Service excellence
- Problem-solving abilities
- Multitasking
- Effective communication
- Patient safety
- Certified in CPR/AED
- Relationship building
Certification
- NHA - Licensed Nursing Home Administrator
- Certified Nursing Assistant
- Activities Director Certified
- CPR
Timeline
Assistant Licensed Nursing Home Administrator
Birmingham Green
11.2022 - 10.2025
Director of Activities/AIT Program
Saber Organization Dockside Health & Rehab
03.2020 - 10.2022
Director of Activities
American Healthcare LLC-Heritage Hall King George
09.1998 - 03.2020
BBA - Business Administration And Management
Indiana University, Purdue University Indianapolis
Associate of Science - Meeting And Event Planning
Indiana University, Purdue University Indianapolis