Patricia Moore
Dryden
Summary
Dynamic Loan Processor with a dedicated work ethic and proven customer service skills at ACT. Expert in data entry and information verification, ensuring compliance and accuracy in loan documentation. Recognized for enhancing client satisfaction through effective communication and problem-solving, fostering long-term relationships and loyalty.
Overview
15
15
years of professional experience
Work History
Loan Processor
ACT
02.2020 - 05.2021
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Wait Staff Member
Country Kitchen Restaurant
02.2018 - 11.2019
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Head Waiter
Red Flower
01.2006 - 01.2018
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Customer Service Representative
KCG Call Center
03.2011 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business
Ashworth College
Norcross, GA05-2026
High School Diploma -
Powell Valley
Big Stone Gap, VA05-2007
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Loan disclosures
- Deadline manageme
- Deadline management
- Dedicated work ethic
- Customer service
- Credit reports
- Loan submissions
- Loan closing
- Active listening and learning
- Decision-making
- Analytical and critical thinking
- Basic mathematics
Timeline
Loan Processor
ACT
02.2020 - 05.2021
Wait Staff Member
Country Kitchen Restaurant
02.2018 - 11.2019
Customer Service Representative
KCG Call Center
03.2011 - 09.2013
Head Waiter
Red Flower
01.2006 - 01.2018
No Degree - Business
Ashworth College
High School Diploma -
Powell Valley
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