Patricia Opera
Virginia Beach,VA
Summary
Sales-oriented experienced travel specialist adept at managing high-end travel arrangements. Proficient in itinerary planning and vendor services. Proven expertise in customer service and in resolving conflicts. Reliable and adaptable, providing exceptional service from years of hands-on experience in the cruise industry. Seeking a position with a focus on luxury cruising.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Travel Professional
World Travel Holdings, Inc.
11.2004 - Current
- Handle inbound sales calls from consumers, qualifying customers, making cruise line and itinerary recommendations, and creating a remarkable experience for customers.
- Maximize revenue and profitability by successfully building/maintaining client relationships and closing sales while offering exemplary customer service that generates repeat business and referrals.
- Respond immediately to clients' questions, issues, and complaints, finding effective solutions when required.
- As Lead Facilitator during hiring season - trained newly hired employees via virtual classes, instructed on cruise line/company products and systems, designed class materials and audio-visual presentations, oversaw daily meetings, maintained class notes and spreadsheet, gave direction in individual and group sessions.
Education
Bachelor of Arts - Political Science
Franciscan University Of Steubenville
Steubenville, OHSkills
- Experienced with Microsoft Teams, MS Word, and Outlook
- Strong problem-solving abilities
- Effective Scheduling and time management
- Exceptional customer service
- Strong verbal communication
Certification
- Viking Certified Expert
- IATAN Member
Timeline
Senior Travel Professional
World Travel Holdings, Inc.
11.2004 - Current
Bachelor of Arts - Political Science
Franciscan University Of Steubenville
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