Patricia Smoot
Abingdon
Summary
Telecommunicator with strong telephone etiquette and high stress tolerance. Proven expertise in customer service and information collection, consistently recognized as a top performer. Demonstrated ability to manage high call volumes while maintaining quality service. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telecommunicator
CMG
Tallahassee
03.2025 - 09.2025
- Collected essential information from callers to accurately assess needs.
- Collaborated with team members to maintain smooth daily workflows.
- Delivered exceptional customer service for yearly magazine renewals.
- Achieved top performer status within department through consistent performance.
Telecommunicator
Teleperformance USA
Bristol
07.2019 - 03.2021
- Delivered prompt, accurate shipment information to customers facing FedEx delivery issues.
- Collaborated with high-revenue shippers on resolving complex shipment discrepancies.
- Documented call details and procedures to ensure comprehensive customer support.
- Conducted follow-up calls to confirm resolution of customer concerns.
Stylist
Cost Cutters
Bristol
02.2017 - 06.2019
- Styled hair for diverse clientele based on current trends and individual preferences.
- Consulted with clients to determine desired looks, ensuring personalized service.
- Washed, colored, cut, and styled hair for high volume of clients daily.
- Maintained cleanliness and organization of styling stations and tools.
- Provided exceptional customer service to foster lasting client relationships.
- Collected payments from customers and scheduled follow-up appointments efficiently.
- Supported reception desk operations by answering phones and processing appointments.
Education
High School Diploma -
Abingdon High School
Abingdon, VA05-2010
Skills
- Information collection
- Customer service
- Telephone etiquette
- Case documentation
- Technical troubleshooting
- Customer relationship management
- Stress tolerance
- Inbound customer service
- Continuous improvement
- Adaptability and flexibility
- Follow-up procedures
- Effective communication
Certification
Cosmetology License received in 2011
Timeline
Telecommunicator
CMG
03.2025 - 09.2025
Telecommunicator
Teleperformance USA
07.2019 - 03.2021
Stylist
Cost Cutters
02.2017 - 06.2019
High School Diploma -
Abingdon High School