PATRICIA H EVANS, RN

• Worked closely with organizational leadership and board of directors to guide operational strategy for start up joint venture DENOVO with large academic hospital system
• Provides strategic leadership and direction for the hospice program, ensuring high-quality care and support for patients and families.
• Works with Division Director on managing hospice budget, resource allocation and financial performance of the hospice program to ensure fiscal sustainability and efficiency.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
• QAPI, Survey Prep and Compliance Oversight ;State and Federal (CMS) Regulatory and Accreditation Standards and Requirements
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Direct Patient Care- Home Based and General Inpatient (GIP)

Currently work 7 on 7 off as hospital Clinical Liaison at Chippenham and Johnston Willis

• Evaluate and admit appropriate GIP patients for symptom management
• Collaborate with hospital case management, Trauma Team, ICU and other areas on admissions and discharges
• Present Hospice and Palliative Care Program
• Provide Education and In-Services
• Worked with patients to ascertain issues and make referrals to appropriate specialists.

• Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
• Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
• QAPI; survey preop and readiness
• Financials Oversight
• Direct Patient Care- Home Based and General Inpatient (GIP)
• Managed Intake and admissions department
• Staff Development and Education

VCU Hospital Clinical Liaison

• Case Managed and Admitted Appropriate GIP level of Care Patients.
• Collaborated with VCU Palliative Care Team as well as other Clinical Hospital Units

• Hiring and Training of Staff
• ACHC accreditation
• Involved in P & L Management
• Compliance and Education
• Collaborate with Business Development Team
• QAPI Over Sight
• Patient Care Management Responsibilities
• Direct Patient Care- Home Based and General Inpatient (GIP)
• IDG Oversight
• Assists case managers with, and monitors, patient/family education
• Evaluates all Nursing Staff activities, patient/family assignments, staffing patterns, and schedules, including HHAs daily supervision
• Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
• Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.

• Assist companies in establishing a hospice start up- Deficient Free
• State and Federal (CMS) Regulatory and Accreditation Standards and Requirements
• Survey Prep and Compliance-QAPI, OSHA
• Planned the overall development, administration and evaluation of the organization in collaboration with the office VP of Operations.
• Staff Development: Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
• Collaborate with Companies HR Director in hiring and orientation of new staff.
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.

• Assess abnormal patient screening and data collection results
• Conduct focused patient assessments based on the reason for the visit
• Skin Care Education
• Assist physician with patient treatment plans
• Document patient and family learning assessment and understanding of education provided
• Provide assistance and direction to nursing personnel in assessing patients and office needs
• Designated OSHA Officer and HIPAA Officer
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Supervised staff of 15 med techs

• Assist the administrator to over-see the day to day operations of the staff and a 400+ patient census, to include nursing and therapy services
• Responsible for overall care of clients from admission, day to day therapeutic services, and discharge or re-certification plan
• Ensure compliance of QA guidelines, policies and procedures with State, Federal and Accreditation regulatory guidelines
• OASIS
• Educated patients and caregivers on diagnoses, treatment plans and wound or disease management
• Interacted with patients, asked appropriate questions and listened carefully to ensure high level of clinical care
• Patient Care- Admissions
• Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.

Area VP

• Directs and coordinates operations at the local level sites of 3 states
• Regulations and QAPI Compliance
• Collaborates with Business Development
• Family Satisfaction Survey
• Review of ADRs, RACs and ZPICs
• Clinical Education to Management and Staff
• Resolved issues and recommended actions based on production and compliance reports.
• Identified opportunities to improve business process flows and overall departmental productivity.

Sr. Director of Ops

• Patient Care -providing patient care; assessments, medication management, treatments, wound care, education and support
• Served as a team leader; IDG Oversight
• Collaborated with Medical Director, Physicians, and staff in the development and provision of clinical services
• Implement and administer clinical operations, policies and procedures
• Mentored new staff
• Oversight of Hospice accreditation and survey processes
• Billing oversight: Pharmacy, Supplies, DME