Patrick Ferguson
Cumberland
Summary
Dynamic Safety Security Treatment Technician with a proven track record at Virginia Center for Behavioral Rehabilitation. Expert in behavioral management and crisis de-escalation, enhancing patient care through effective treatment plan implementation. Recognized for strong problem-solving abilities and collaboration with multidisciplinary teams to improve resident outcomes and maintain a safe environment.
Overview
16
16
years of professional experience
Work History
Safety Security Treatment Technician
Virginia Center for Behavioral Rehabilitation
Crewe, VA
10.2022 - Current
- Assisted in implementing individualized treatment plans for residents, ensuring adherence to therapeutic protocols.
- Monitored resident behavior and progress, documenting observations to inform treatment adjustments.
- Collaborated with multidisciplinary team members to enhance overall care strategies and outcomes.
- Maintained a safe and supportive environment through effective crisis intervention techniques.
- Provided training to new staff on safety procedures and operational protocols within the facility.
Home Decor Sales Associate
Lowes Home Improvment
Farmville, VA
04.2021 - 09.2022
- Assisted customers in selecting products and understanding features.
- Maintained store appearance and organized merchandise displays.
- Processed transactions accurately at point-of-sale systems.
- Provided product knowledge to enhance customer shopping experience.
- Collaborated with team members to meet daily sales targets.
- Handled customer inquiries and resolved issues promptly.
- Participated in inventory management and restocking procedures.
- Implemented promotions and ensured signage accuracy throughout the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Correctional Officer
Nottoway Correctional Center
Burkeville, VA
02.2020 - 03.2021
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular security checks of assigned areas to prevent contraband entry.
- Responded swiftly to incidents, de-escalating conflicts and maintaining order.
- Documented daily activities and incidents in detailed reports for review.
- Collaborated with colleagues to implement safety protocols and emergency procedures.
- Trained new officers on operational procedures and safety measures effectively.
- Participated in continuous training programs to enhance skills and knowledge in corrections management.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Paint Sales Associate
Lowes Home Improvment
Farmville, VA
04.2016 - 02.2020
- Assisted customers in selecting paint products based on project requirements and preferences.
- Provided accurate information on paint types, finishes, and application techniques to enhance customer satisfaction.
- Maintained organized displays of paint products, ensuring easy access for customers.
- Processed transactions efficiently while handling cash and credit card payments.
- Collaborated with team members to ensure stock levels met demand during peak sales periods.
- Developed knowledge of color theory to advise customers on color matching and coordination.
- Supported inventory management by tracking product availability and requesting reorders as needed.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Alerted customers of department promotions and sales to increase overall departmental sales Number%.
- Conducted regular inventory checks, ensuring optimal stock levels and minimizing discrepancies.
- Mentored new employees on proper sales techniques, contributing to higher team performance metrics.
- Organized and maintained a clean, visually appealing store environment that attracted more customers.
- Streamlined store operations by implementing improved organizational systems for paint storage and display areas.
- Provided personalized color consultations for customers, leading to increased customer loyalty and repeat business.
Shift Coordinator
Sunchase Cinema 8
Farmville, VA
06.2018 - 07.2019
- Coordinated daily operations to ensure efficient theater management and optimal guest experience.
- Trained and mentored new team members on operational procedures and customer service standards.
- Monitored inventory levels and communicated needs to management for timely replenishment.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Ensured compliance with health and safety regulations throughout cinema operations.
- Collaborated with management to execute promotional events, increasing community engagement and attendance.
- Evaluated ongoing employee training requirements based on observed performance gaps and coordinated the delivery of necessary training programs to address identified needs.
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
Front End Sales Associate
Lowes Home Improvment
Chesterfield, VA
03.2015 - 05.2016
- Assisted customers with product selection, providing knowledgeable recommendations to enhance shopping experience.
- Maintained merchandise displays and inventory organization to ensure an inviting store environment.
- Operated point-of-sale system, processing transactions accurately and efficiently for customer satisfaction.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Resolved customer inquiries and complaints promptly, enhancing service quality and retention rates.
- Implemented best practices for safety protocols, contributing to a secure shopping environment for customers and staff.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Ensured accurate price labeling for merchandise items while managing shelf stocking duties as needed.
Maintenance and Line Cook Trainer
McDonalds
Richmond, VA
01.2010 - 04.2015
- Developed training materials and resources for new team members.
- Delivered engaging training sessions on customer service standards.
- Assisted in onboarding processes to ensure smooth integration of staff.
- Monitored trainees' progress, providing feedback and support as needed.
- Adapted training techniques to accommodate diverse learning styles.
- Cultivated a positive environment that encouraged employee participation and engagement.
- Collaborated with team members to ensure timely service during high-volume periods.
- Assisted in inventory management, including tracking stock levels and ordering supplies.
- Followed food safety guidelines to minimize risks of contamination and ensure quality.
- Adapted quickly to changing menus and special requests from customers or chefs.
- Supported training of new staff on kitchen procedures and safety protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associate of Arts - Visual Communication
ITT Technical Institute
Chesterfield, VA03-2012
Skills
- Patient care
- Patient confidentiality
- Clinical assessment
- Behavioral management
- Therapeutic techniques
- Problem-solving
- Behavior observation
- Case documentation
- De-escalation techniques
Timeline
Safety Security Treatment Technician
Virginia Center for Behavioral Rehabilitation
10.2022 - Current
Home Decor Sales Associate
Lowes Home Improvment
04.2021 - 09.2022
Correctional Officer
Nottoway Correctional Center
02.2020 - 03.2021
Shift Coordinator
Sunchase Cinema 8
06.2018 - 07.2019
Paint Sales Associate
Lowes Home Improvment
04.2016 - 02.2020
Front End Sales Associate
Lowes Home Improvment
03.2015 - 05.2016
Maintenance and Line Cook Trainer
McDonalds
01.2010 - 04.2015
Associate of Arts - Visual Communication
ITT Technical Institute