Patti Miller
Wytheville
Summary
Dynamic leader with proven expertise in benefits administration and exceptional communication skills, honed across roles from Human Relations Coordinator at KVAT Food Stores to Co-Owner at 340 Quick Mart. Excelled in employee engagement and recruitment, driving team cohesion and operational efficiency. Elevated customer satisfaction and loyalty through innovative problem-solving and organizational prowess.
Hardworking and passionate job seeker with strong organizational skills eager to secure Human Resource Assistant position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Human Relations Coordinator
KVAT Food Stores
03.2021 - Current
- Contributed to a positive workplace culture by planning engaging team-building events and activities.
- Facilitated the recruitment and hiring process.
- Implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Advocated for staff members, helping to identify and resolve conflict.
- Facilitated the training of new HR staff within the district, promoting uniformity in HR practices.
- Supported store manager with various administrative tasks.
Head Cashier
KVAT Food Stores
08.2019 - 09.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Supervised and maintained accurate accounting for POS systems.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Managed front-end staff to deliver exceptional customer service.
- Created and maintained work schedules to maximize efficiency and coverage.
Front End Manager
KVAT Food Stores
08.2017 - 01.2019
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Classical Conversations Campus Director
Independent Contrator
06.2013 - 05.2016
- Developed programs for student engagement and retention.
- Oversaw campus facilities, ensuring all operations ran smoothly and efficiently.
- Managed campus budget to optimize resource allocation and financial performance.
- Directed campus events to increase student participation and community involvement.
- Cultivated strong relationships with parents and community members, fostering a supportive learning environment for all students.
- Recruited and trained tutors to ensure high-quality instruction and adherence to curriculum standards.
- Organized and supported educational practicums for student and parent development.
CoOwner/Owner/Manager in Charge
340 Quick Mart
07.1997 - 09.2005
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed POS systems to maintain efficient and accurate sales operations.
- Provided exceptional customer service, ensuring client satisfaction and loyalty.
- Collaborated with vendors to ensure timely and efficient supply chain operations.
Education
Associate of Science - Business Management
Art Institute of Pittsburgh
Pittsburgh, PA04-1990
Skills
- Benefits administration
- Recruitment
- Employee engagement
- Time management
- Problem-solving abilities
- Excellent communication
- Organizational skills
- In-person and telephone interviewing
Timeline
Human Relations Coordinator
KVAT Food Stores
03.2021 - Current
Head Cashier
KVAT Food Stores
08.2019 - 09.2020
Front End Manager
KVAT Food Stores
08.2017 - 01.2019
Classical Conversations Campus Director
Independent Contrator
06.2013 - 05.2016
CoOwner/Owner/Manager in Charge
340 Quick Mart
07.1997 - 09.2005
Associate of Science - Business Management
Art Institute of Pittsburgh
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