Summary
Overview
Work History
Education
Skills
Timeline
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PATRICIA Surles

Mechanicsville

Summary

Accomplished professional with expertise in customer engagement and trend analysis, honed at Sally Beauty Supply. Proven track record in enhancing operational efficiency and visual merchandising. Adept at leveraging product knowledge to drive sales and improve customer satisfaction. Skilled in POS systems, fostering a dynamic shopping environment, and achieving a 20% increase in customer retention.

Overview

26
26
years of professional experience

Work History

Beauty Advisor

Sephora at Kohls
Short Pump
08.2023 - Current
  • Assisted customers with product selection and provided personalized recommendations.
  • Maintained knowledge of beauty products and trends to enhance customer experience.
  • Organized product displays to create an appealing shopping environment.
  • Handled customer inquiries and resolved concerns in a timely manner.
  • Processed transactions accurately using point-of-sale systems and software.

Candy Coffee Bulk Specialist

Fresh Market Inc.
Ricmond
08.2015 - 07.2024
  • Collaborated with cross-functional teams to enhance operational efficiency.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Developed and implemented specialized procedures for customer service operations.
  • Analyzed customer needs and recommended appropriate products or services.

Store Manager District Trainer

Sally Beauty Supply
Richmond
07.1999 - 08.2014
  • Trained store managers on operational standards and best practices.
  • Oversaw inventory management processes and ensured stock accuracy.
  • Implemented staff development programs to enhance team performance.
  • Monitored store compliance with safety and operational guidelines.
  • Assisted in creating engaging visual merchandising displays to enhance customer experience.
  • Collaborated with regional leadership to align training goals with company objectives.
  • Maintained records of attendance, course completion, and other relevant information regarding trainings conducted throughout the district.

Education

Some College (No Degree) - Culinary Arts

Culinard At Virginia College
Richmond, VA

Skills

  • Product knowledge
  • Visual merchandising
  • POS systems
  • Customer engagement
  • Trend analysis
  • Customer service

Timeline

Beauty Advisor

Sephora at Kohls
08.2023 - Current

Candy Coffee Bulk Specialist

Fresh Market Inc.
08.2015 - 07.2024

Store Manager District Trainer

Sally Beauty Supply
07.1999 - 08.2014

Some College (No Degree) - Culinary Arts

Culinard At Virginia College

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PATRICIA Surles