Paul Morales
Ashburn
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 6 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Support Specialist
Arch Amenities Group
05.2024 - Current
- Managed outside memberships and member accounts for HOA gym.
- Processed membership payments and outstanding balances on accounts.
- Managed incoming and outgoing correspondence with members, maintaining confidentiality and timely responses.
- Consolidated financial reports for budget tracking purposes, ensuring fiscal responsibility across departments.
- Conducted research for projects to support decision-making and strategy development.
- Conducted research on behalf department heads as required to support informed decision-making processes within the organization.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Supported planning and execution of company events, contributing to enhanced team morale.
- Contributed to policy updates by providing insightful feedback based on administrative challenges.
Swim Coach
Blue Wave Swim Team
11.2023 - Current
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
- Coached youth aged 6 to 13 for competitive swim team.
- Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
- Collaborated with other coaches to develop effective team training strategies and practice schedules.
- Implemented injury prevention measures by teaching proper warm-up techniques, stretching routines, and strength exercises.
- Continuously expanded coaching knowledge through participation in professional development workshops or conferences, staying updated on industry trends and techniques.
- Prepared equipment before each class class and stored items promptly after classes.
Manager on Duty
Arch Amenities Group
08.2018 - 11.2024
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Trained employees in essential job functions
- Handled employee-related issues to improve performance, professional conduct and attendance reliability
- Initiated plans to improve customer relations, quality standards and service efficiency
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Supervised team of 2 front desk agents and helped to resolve issues arising during shifts
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Beertender
House 6 Brewing Company
09.2021 - 09.2023
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Polished glassware, bussed tables and removed debris to keep customer areas clean
- Set up glassware, liquor and other necessary supplies for special events
- Operated efficiently in high-volume setting
- Knowledgeable of various beer styles and other rotating products
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
Member Services Coordinator
Ashburn Village HOA
05.2022 - 05.2023
- Provided exceptional customer service, consistently exceeding expectations and earning positive feedback from homeowners.
- Effectively educated new homeowners on available resources and benefits.
- Investigated and resolved homeowners inquiries and complaints quickly.
- Enhanced homeowner satisfaction by promptly addressing inquiries and providing solutions to concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted homeowners in navigating the HOA and gym websites, improving overall user experience.
- Scanned new homeowner paperwork and saved in database to keep records of essential information.
- Created and manged all homeowner's HOA gym membership, including setting up accounts, creating key-tags, and processing any charges.
- Sorted homeowners membership documents and maintained organized filing process.
- Entered data into various online systems accurately.
- Handled transactions in the form of cash, card, and check.
- Managed the rentals of 3 community recreation rooms, including providing tours, scheduling rentals, creating keys, and post rental inspections.
Education
Highschool Diploma - Psychology
Broad Run High School
Ashburn, VA06.2017
Skills
- Hospitality and Guest Service
- Anticipating Guest Needs
- Inventory Management
- Efficient Service
- Outstanding Customer Service
- Handling Difficult Customers
- Cash Handling and Management
- Ability to Lift 45 Pounds
- Billing and Payment Processing
- Teamwork and Professionalism
- Developing Rapport with Guests
- Maintaining Clean Work Areas
- Daily Reports
- Special Events
- Proficient in Spectrum CSI software
- Proficient in Club Automation software
- Proficient in Microsoft Word, PowerPoint, and Excel
- Swimming rules and regulations
- Physical and endurance training
- Strokes and drill demonstration
- Strong leadership
- Pool safety
- Group and individual instruction
- Adaptability and dependability
- Continuing education commitment
Certification
- Certified Pool Operator, Pool and Hot Tub Alliance, 2022-2027
- CPR/AED/First Aid Training, 2024-26
- SafeSport Training Certificate – U.S Center for SafeSport
- USA Swimming Certified Coach
- American Swimming Coaches Association Certification (ASCA Certification) Level 1 - The Principals of Success
- American Swimming Coaches Association Certification (ASCA Certification) Level 2 - The Strokes
Timeline
Administrative Support Specialist
Arch Amenities Group
05.2024 - Current
Swim Coach
Blue Wave Swim Team
11.2023 - Current
Member Services Coordinator
Ashburn Village HOA
05.2022 - 05.2023
Beertender
House 6 Brewing Company
09.2021 - 09.2023
Manager on Duty
Arch Amenities Group
08.2018 - 11.2024
Highschool Diploma - Psychology
Broad Run High School
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