Paul Williams
Virginia Beach
Summary
Dynamic General Manager with a proven track record at Checkered Flag Volkswagen, excelling in operations management and customer service. Spearheaded initiatives that enhanced team performance and streamlined processes, achieving significant cost reductions. Strong leadership and problem resolution skills drove improved customer engagement and financial stability across multiple departments.
Overview
7
7
years of professional experience
Work History
General Manager
Checkered Flag Volkswagen
06.2024 - 10.2025
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Implemented training programs for new staff to enhance service quality.
- Developed and maintained relationships with vendors to optimize inventory management.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Streamlined processes to reduce operational costs while maintaining service standards.
General Manager
Checkered Flag CDJR
08.2023 - 06.2024
- Coordinated team meetings to align goals and improve communication across departments.
- Enforced compliance with company policies and industry regulations consistently.
- Led initiatives to enhance customer engagement through targeted promotions and events.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Sales Manager
Checkered Flag Toyota
01.2019 - 08.2023
- Led sales team to achieve monthly targets through effective training and performance management.
- Developed and implemented strategic sales initiatives to enhance customer engagement and retention.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Coordinated with marketing teams to optimize promotional campaigns, increasing lead generation.
Education
Business
Virginia Commonwealth University
Richmond Virginia Skills
- Leadership and team building
- Problem resolution
- Operations management
- Expense management
- Strong focus on Customer Service
Accomplishments
Received the Highest Award for Achievement in the Dale Carnegie Course. Attended NCMi for Used car management level 1 and 2 as well as General management level 1.
Languages
Spanish
Limited Working
Timeline
General Manager
Checkered Flag Volkswagen
06.2024 - 10.2025
General Manager
Checkered Flag CDJR
08.2023 - 06.2024
General Sales Manager
Checkered Flag Toyota
01.2019 - 08.2023
Business
Virginia Commonwealth University