Paulette Ingersoll
Duffield
Summary
Compassionate professional skilled in crisis intervention, child protection, and effective communication. Committed to enhancing youth engagement and providing tailored mental health support.
Results-driven individual with a strong background in inbound communication and crisis intervention. Expertise in youth engagement and collaboration, aimed at delivering impactful mental health solutions.
Overview
2
2
years of professional experience
Work History
Crisis Counselor
Southern New Hampshire University Work Study Program,
Remote
08.2025 - Current
- Assessed and addressed acute emotional distress in individuals through effective crisis intervention strategies.
- Guided clients in formulating effective coping strategies and identifying resources to enhance ongoing mental health support.
- Recorded client interactions and case notes with precision to enhance continuity of care.
- Facilitated collaboration among multidisciplinary teams to develop tailored care plans for clients.
Call Center Agent
ACT
Bristol, VA
01.2024 - 08.2024
- Handled inbound customer inquiries, providing accurate information and resolving issues promptly.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Adapted communication style to meet diverse customer needs, enhancing satisfaction levels.
- Collaborated with team members to improve call response times and service quality.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH09-2026
Skills
- Effective inbound communication
- Child protection
- Upholding privacy standards for patients
- Youth engagement
Timeline
Crisis Counselor
Southern New Hampshire University Work Study Program,
08.2025 - Current
Call Center Agent
ACT
01.2024 - 08.2024
Bachelor of Arts - Human Services
Southern New Hampshire University