Overview
Work History
Education
Skills
Timeline
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Paulette Joy Millsaps

Manassas

Overview

35
35
years of professional experience

Work History

Primary Cashier and Sales Associate

Goodwill Industries Of Houston
Sully Station
09.2018 - 12.2023
  • The primary objective was to make the customer satisfied and happy. The customer would return often to work with me exclusively.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other Team members in other departments to provide solutions that meet customer needs.

Cashier

Zales
Springfield
12.2018 - 03.2020
  • Provided customer service for clients, including answering questions about diamond quality, color, clarity and carat size.
  • Sales Associate and Cashier
  • Pandemic closed this store.

Administrative Assistant

Ourisman Fairfax Toyota
Fairfax
09.2009 - 09.2018
  • Provided administrative support to the Executive team.
  • Managed all Hard copy Customer Files for the Dealership

General Manager in Training

Helzberg Diamonds
Bethesda
05.2013 - 01.2015
  • Provided excellent customer service, which is paramount..
  • Cultivate return customers, and improve sales.
  • Achieved #1 status for the Helzberg company for December 2013
  • Specialized in Custom Design.
  • High Diamond sales
  • Store Closed January 2015

Sales Associate

Jared Jewelers
Tysons Corner
08.2012 - 02.2013

Key Holder

Zales Jewelers
Springfield
11.2010 - 06.2012

Head Host

JR's Stockyard Inn
Tysons Corner
05.2007 - 01.2011
  • Award winning Steakhouse

Operations Manager

Restaurant Associates for the Washington Post
Springfield
01.1989 - 12.1992
  • Operations Manager for Total Food Services for the Washington Post of the Springfield Printing Plant.
  • Events Coordinator
  • 24-hour cafeteria service for 600 employees.
  • Deli and café service.
  • Banquet 24-hour service.
  • VIP Catering.
  • Created 'Black Tie VIP Catering' to service the Washington Post owners, Donald Graham and Catherine Graham, and their guests.
  • Managed 19 employees.
  • Scheduled Labor.
  • Payroll
  • Ordered food and supplies.
  • Created menus for all food services.
  • Inventory: Daily, Weekly, Monthly.
  • Training
  • Control food costs, and profit and loss.

Education

Some College (No Degree) - Sociology

George Mason University
Fairfax, VA

Skills

  • KEY Holder
  • Diamondtologist
  • Customer service
  • Empathetic listening
  • Cash handling
  • Upselling strategies
  • Team collaboration
  • Inventory control
  • Ordering food and supplies
  • Customer service excellence

Timeline

Cashier

Zales
12.2018 - 03.2020

Primary Cashier and Sales Associate

Goodwill Industries Of Houston
09.2018 - 12.2023

General Manager in Training

Helzberg Diamonds
05.2013 - 01.2015

Sales Associate

Jared Jewelers
08.2012 - 02.2013

Key Holder

Zales Jewelers
11.2010 - 06.2012

Administrative Assistant

Ourisman Fairfax Toyota
09.2009 - 09.2018

Head Host

JR's Stockyard Inn
05.2007 - 01.2011

Operations Manager

Restaurant Associates for the Washington Post
01.1989 - 12.1992

Some College (No Degree) - Sociology

George Mason University

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Paulette Joy Millsaps