Paulette Joy Millsaps
Manassas
Overview
35
35
years of professional experience
Work History
Primary Cashier and Sales Associate
Goodwill Industries Of Houston
Sully Station
09.2018 - 12.2023
- The primary objective was to make the customer satisfied and happy. The customer would return often to work with me exclusively.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other Team members in other departments to provide solutions that meet customer needs.
Cashier
Zales
Springfield
12.2018 - 03.2020
- Provided customer service for clients, including answering questions about diamond quality, color, clarity and carat size.
- Sales Associate and Cashier
- Pandemic closed this store.
Administrative Assistant
Ourisman Fairfax Toyota
Fairfax
09.2009 - 09.2018
- Provided administrative support to the Executive team.
- Managed all Hard copy Customer Files for the Dealership
General Manager in Training
Helzberg Diamonds
Bethesda
05.2013 - 01.2015
- Provided excellent customer service, which is paramount..
- Cultivate return customers, and improve sales.
- Achieved #1 status for the Helzberg company for December 2013
- Specialized in Custom Design.
- High Diamond sales
- Store Closed January 2015
Sales Associate
Jared Jewelers
Tysons Corner
08.2012 - 02.2013
Key Holder
Zales Jewelers
Springfield
11.2010 - 06.2012
Head Host
JR's Stockyard Inn
Tysons Corner
05.2007 - 01.2011
- Award winning Steakhouse
Operations Manager
Restaurant Associates for the Washington Post
Springfield
01.1989 - 12.1992
- Operations Manager for Total Food Services for the Washington Post of the Springfield Printing Plant.
- Events Coordinator
- 24-hour cafeteria service for 600 employees.
- Deli and café service.
- Banquet 24-hour service.
- VIP Catering.
- Created 'Black Tie VIP Catering' to service the Washington Post owners, Donald Graham and Catherine Graham, and their guests.
- Managed 19 employees.
- Scheduled Labor.
- Payroll
- Ordered food and supplies.
- Created menus for all food services.
- Inventory: Daily, Weekly, Monthly.
- Training
- Control food costs, and profit and loss.
Education
Some College (No Degree) - Sociology
George Mason University
Fairfax, VASkills
- KEY Holder
- Diamondtologist
- Customer service
- Empathetic listening
- Cash handling
- Upselling strategies
- Team collaboration
- Inventory control
- Ordering food and supplies
- Customer service excellence
Timeline
Cashier
Zales
12.2018 - 03.2020
Primary Cashier and Sales Associate
Goodwill Industries Of Houston
09.2018 - 12.2023
General Manager in Training
Helzberg Diamonds
05.2013 - 01.2015
Sales Associate
Jared Jewelers
08.2012 - 02.2013
Key Holder
Zales Jewelers
11.2010 - 06.2012
Administrative Assistant
Ourisman Fairfax Toyota
09.2009 - 09.2018
Head Host
JR's Stockyard Inn
05.2007 - 01.2011
Operations Manager
Restaurant Associates for the Washington Post
01.1989 - 12.1992
Some College (No Degree) - Sociology
George Mason University
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