Payton Hodnett
Lynchburg
Summary
Customer service specialist looking to further career through a remote position. 3+ years of experience in line ordering. Built a strong customer base and sold thousands of dollars worth of merchandise a day, placed large orders for a major company, all while leading a team of 4-5 employees.
Overview
11
11
years of professional experience
Work History
Assistant Motorclothes Manager
Myrtle Beach Harley-Davidson
Myrtle Beach, SC
05.2019 - 02.2025
- Placed line orders for multiple vendors using Microsoft Spreadsheet and input data into Harley-Davidson’s ordering system
- Led team in achieving operational efficiency and enhancing customer satisfaction through process improvements.
- Developed training programs that enhanced staff performance and knowledge of products and services.
- Implemented inventory management strategies to optimize stock levels and reduce carrying costs.
- Streamlined communication between departments, fostering collaboration and ensuring alignment on business objectives.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings and promotions.
- Managed vendor relationships to negotiate favorable terms and ensure timely delivery of high-quality merchandise.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Maurices
Lynchburg, VA
02.2018 - 10.2018
- Supporting my team by coaching up and down. Upselling product, selling credit card and loyalty memberships. Training new Associates. Maintaining a cleanly and aesthetically pleasing store. Opening and closing the store, including making deposits and getting change at the bank.
Client Specialist
J-Crew Call Center
Lynchburg, VA
03.2017 - 01.2018
- Maintained friendly and professional customer interactions. I provided immediate customer service for clients via phone such as: placing orders, resolving issues, transferring calls, etc.
Hostess
Outback Steakhouse
Lynchburg, VA
02.2014 - 05.2015
- Greeting customers as they enter the restaurant, seating them in a timely fashion, helping servers clean tables. Selling gift cards. Menu knowledge.
Education
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Longwood University
Farmville, VA05.2016
Advanced Diploma - General Studies
Jefferson Forest High School
Lynchburg, VA05.2015
Skills
- General computer skills
- Register skills
- Opening/Closing duties
- Purchase order creation
- Invoice verification
- Stock control
- Order picking
- Data entry skills
- Order tracking
- Purchase order management
Timeline
Assistant Motorclothes Manager
Myrtle Beach Harley-Davidson
05.2019 - 02.2025
Assistant Manager
Maurices
02.2018 - 10.2018
Client Specialist
J-Crew Call Center
03.2017 - 01.2018
Hostess
Outback Steakhouse
02.2014 - 05.2015
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Longwood University
Advanced Diploma - General Studies
Jefferson Forest High School