Pearl Herrera
The Boulevard Pub
Newport News
11
years of professional experience
Results-driven Bar Manager with over 8 years of experience in managing operations, staff training, and inventory management. Strong track record of ensuring health and safety compliance while fostering a loyal customer base through innovative cocktail offerings and exceptional service.
Work History
Bar Manager
2 Months- Managed daily bar operations, ensuring smooth service and customer satisfaction.
- Trained staff on beverage preparation and customer service protocols.
- Developed cocktail menu, incorporating seasonal ingredients and trends.
- Maintained inventory levels, coordinating with suppliers for timely deliveries.
- Implemented efficient workflow processes to enhance team productivity.
- Monitored compliance with health and safety regulations within bar area.
- Cultivated positive relationships with patrons, fostering loyalty and repeat business.
- Resolved customer complaints promptly, enhancing overall guest experience.
- Closed out cash register and prepared cashier report at close of business.
Bar Manager
7 Years- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Bar Manager
3 Years 10 Months- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
Education
High School Diploma
Skills
Customer service
Team leadership
Problem-solving
Staff training
Health and safety
Training and mentoring
Responsible alcohol service
Bar management
Staff scheduling
Inventory management
Health codes compliance
Customer relationship building
Outgoing personality
Inventory control
Customer relations
Timeline
Bar Manager
The Boulevard Pub
04.2026 - CurrentRead More
Bar Manager
My Neighbors Pub
04.2019 - 04.2026Read More
Bar Manager
The Cowboy Sports Bar
07.2015 - 05.2019Read More
Denbigh High School
High School Diploma
Read More