Penny Johnson
N Chesterfield,VA
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
B2C Sales Representative
Allianz Worldwide Partners
08.2021 - Current
- Sales and Customer Service Representative for global travel insurance plans (Inbound remote)
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Retail Sales Associate
Conn’s HomePlus
10.2020 - 08.2021
- Retail Sales Associate for furniture, electronics and appliance store
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Support Representative II
UPS Freight Global Business Systems/Randstad
10.2019 - 04.2020
- Inbound customer service representative for call center
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to improve service delivery processes.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
Sales Associate
Moore Cadillac
03.2016 - 08.2018
- Sales Associate
- Engaged with customers to identify needs and provide tailored vehicle recommendations.
- Demonstrated product features and benefits, enhancing customer understanding of vehicle options.
- Utilized CRM systems to track customer interactions and follow up on leads efficiently.
- Collaborated with team members to achieve sales targets and improve overall showroom performance.
- Developed strong relationships with repeat customers, fostering loyalty and increasing retention rates.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Haynes Furniture
11.2014 - 01.2016
- Sales Associate
- Facilitated financing discussions, guiding customers through the purchasing process with clarity.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Mass Communications: Journalism
Virginia Commonwealth University (VCU)
Richmond, VASkills
- Bilingual Spanish (Studied for 7 years)
- Excellent Communication Skills: call center inbound and outbound calls, public speaking, customer service, problem-solving, and leadership training Extensive sales and customer service workshops I was in the top percentile of national BMW sales people for quality customer service ratings for three years (2003-2006) at BMW of Monterey in Monterey, CA
- Computer, production, food service, management, supervisory experience
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Sales closing
- Sales presentations
- Client service
- Customer retention
- Upselling and cross selling
- Objection handling
- Relationship selling
- Closing techniques
- Closing talents
- Customer experience enhancement
- Inside and outside sales
- Closing sales
- B2B and B2C sales
- Attention to detail
- Product knowledge
Accomplishments
- Ranked #2 in nation for 2024 and 2025.
- Achieved 2024 Pilot Award for excellence in sales and customer service
Certification
- Licensed Travel Insurance Representative
Languages
Spanish
Timeline
B2C Sales Representative
Allianz Worldwide Partners
08.2021 - Current
Retail Sales Associate
Conn’s HomePlus
10.2020 - 08.2021
Customer Support Representative II
UPS Freight Global Business Systems/Randstad
10.2019 - 04.2020
Sales Associate
Moore Cadillac
03.2016 - 08.2018
Sales Associate
Haynes Furniture
11.2014 - 01.2016
Mass Communications: Journalism
Virginia Commonwealth University (VCU)