Penny Mabe
Moneta
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced employee performance through effective training and mentoring, while implementing innovative inventory management strategies that reduced discrepancies. Committed to fostering a positive work environment and driving sales growth through exceptional customer relations.
Overview
26
26
years of professional experience
Work History
Store Manager
Dollar General
10.2022 - 12.2025
- Supervised staff performance and provided training to enhance team productivity.
- Implemented inventory management strategies to reduce stock discrepancies.
- Analyzed sales trends to optimize product placement and drive revenue growth.
- Maintained compliance with company policies and safety regulations in store operations.
- Coordinated promotional events to increase foot traffic and boost sales performance.
- Led team meetings to communicate objectives and foster a collaborative environment.
- Developed action plans for operational improvements based on customer feedback analysis.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Hr
Snow Enterprises
08.2015 - 05.2022
- Streamlined HR processes for increased efficiency with the implementation of modern HR management systems.
- Helped HR teams interpret compensation policies for developing staff benefits and salaries.
- Mapped out annual training plans for management, HR and customer support.
- Enhanced employee satisfaction by implementing innovative HR programs and initiatives.
- Collaborated closely with HR teams to facilitate smooth onboarding processes for new hires.
- Implemented metrics-driven approach for evaluating HR effectiveness, guiding continuous improvement initiatives.
- Contributed to organizational success by proactively identifying opportunities for continuous improvement in HR processes.
- Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
- Enhanced employee satisfaction by implementing innovative HR policies and initiatives.
- Streamlined HR processes for increased efficiency and improved accuracy in personnel data management.
- Collaborated with HR on recruiting efforts, assisting with job postings, resume reviews, phone interviews.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover.
- Partnered with company management to communicate HR policies, procedures and programs.
Store Manager
Post Office Etc
01.2000 - 04.2015
- Managed daily store operations, ensuring optimal customer service and satisfaction.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Education
High School Diploma -
Rockingham Senior High
Wentworth, NCSkills
- Custome
- r service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team motivation
Timeline
Store Manager
Dollar General
10.2022 - 12.2025
Hr
Snow Enterprises
08.2015 - 05.2022
Store Manager
Post Office Etc
01.2000 - 04.2015
High School Diploma -
Rockingham Senior High