Penny Thayer
Norfolk
Summary
Dynamic professional with a proven track record at Avid Hotel, excelling in customer service and teamwork. Skilled in logistics and problem-solving, I enhanced operational efficiency and fostered a positive workplace culture. Committed to safety and communication, I consistently achieved high customer satisfaction and improved service delivery through strategic planning.
Overview
26
26
years of professional experience
Work History
Agm
Avid Hotel
06.2023 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Owner
Peak Transporr Llc
01.2010 - 04.2023
- Directed daily operations to ensure timely deliveries and customer satisfaction.
- Managed logistics and supply chain processes to optimize efficiency.
- Developed and implemented training programs for new drivers and staff.
- Established relationships with vendors to negotiate favorable terms and pricing.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Oversaw fleet management, ensuring compliance with safety regulations and maintenance schedules.
- Coordinated scheduling and routing of shipments to maximize resource utilization.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Bus Driver
Christina School District
09.1999 - 12.2009
- Ensured student safety during transportation by adhering to all traffic and safety regulations.
- Conducted pre-trip inspections to maintain vehicle operational readiness and compliance with district standards.
- Assisted students with boarding and exiting buses, providing support to those with special needs.
- Maintained accurate logs of routes, mileage, and incidents for administrative reporting purposes.
- Communicated effectively with parents and school officials regarding bus schedules and delays.
- Implemented efficient route strategies to minimize travel time while ensuring timely arrivals at destinations.
- Monitored student behavior on buses to promote a safe and respectful riding environment.
Education
High School Diploma - General Business
Glasgow High
Newark, DE05.1989
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Agm
Avid Hotel
06.2023 - 12.2025
Owner
Peak Transporr Llc
01.2010 - 04.2023
Bus Driver
Christina School District
09.1999 - 12.2009
High School Diploma - General Business
Glasgow High