Well-rounded, results-driven administrative professional with five years of proven customer service skills. Exceptional communication, multitasking, and organizational skills. Proactive professional with experience in diagnostic imaging and Interventional Radiology with over three years of experience as a surgical assist. Excels in a fast-paced work environment. Committed to hard work and continued education. Team player.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
VCU Tappahannock
12.2023 - 11.2024
Achieved efficient patient registration and scheduling by managing all business functions in designated area. Improved accuracy of patient information and insurance eligibility verification, contributing to seamless appointment processes. Enhanced financial counseling and clearance efforts, resulting in improved patient satisfaction and operational efficiency.
VEIN CENTER COORDINATOR / SURGICAL ASSISTANT MA
ADVANCED INTERVENTION VEIN & VASCULAR CENTER / ASSOCIATION OF ALEXANDRIA RADIOLOGIST
10.2020 - 01.2023
First assist in IR procedures, create and maintain sterile operative field at all times
Sterilize and disinfected instruments post procedure
Discussed operative consent, methods of operative exposure, diagnostic and laboratory data, and patient-advanced directives with surgical team and patient
Accurately and effectively scheduled patients for all vein clinic exams, consultations, and procedures in accordance with AAR policies and procedures
Ensured that written confirmations and reminder calls are provided to scheduled patients in advance
Monitored and ensures smooth and efficient operation of the clinic
Responsible for scheduling procedure nursing staff and ensuring that sonographers and medical assistants are appropriately scheduled for Vein Center needs
Tracked and monitored the status of patients referred to hospitals for procedures or to other imaging centers for additional examinations
Operated the department within established budget. Assists in budget planning and initiates corrective action in response to significant variances
Assisted in the development or revision of Vein Center departmental policies and procedures
Ensured that company and departmental policies are communicated and administered consistently
Monitored daily operating activity of department and makes necessary adjustments in work assignments as needed
Participated in professional development activities and remains abreast of current trends in the field
Effectively handled patient complaints as evidenced by patient survey scores and escalates as necessary
Managed office supplies and maintains adequate, but not excessive, stock on hand
Liaison to the Vein Center medical director, administrative and billing staff
PATIENT CARE REPRESENTATIVE, SURGICAL ASSISTANT MA
ASSOCIATION OF ALEXANDRIA RADIOLOGIST
11.2017 - 01.2023
First assist in IR procedures, create and maintain sterile operative field at all times
Sterilize and disinfected instruments post procedure
Discussed operative consent, methods of operative exposure, diagnostic and laboratory data, and patient-advanced directives with surgical team and patient
Register Patients/ Digital Documenting/System management for referring Physicians via Medinformatix or fax
CD burn/upload of Medical Records to and through PACS
Worked closely with legal documentation lawyers and law enforcement agencies
Coordinating and providing results for Physician-to-Physician calls
Trained new hires with operations and Medinformatix (EMR)
Education
High School Diploma - undefined
Freedom High School
06.2012
Skills
Written and Verbal Fluency in English & Spanish
Operating Systems: Windows/MAC
Vital Signs
HIPPA Compliant
Applications: MS Word, Excel, Epic, Medinformatix, First Data
Proficient in complex system environments w/ proactive trouble shooting
Timeline
Patient Access Representative
VCU Tappahannock
12.2023 - 11.2024
VEIN CENTER COORDINATOR / SURGICAL ASSISTANT MA
ADVANCED INTERVENTION VEIN & VASCULAR CENTER / ASSOCIATION OF ALEXANDRIA RADIOLOGIST
10.2020 - 01.2023
PATIENT CARE REPRESENTATIVE, SURGICAL ASSISTANT MA
Patient Access Representative at VCU Health Tappahannock Hospital Infusion CenterPatient Access Representative at VCU Health Tappahannock Hospital Infusion Center