Perla Padilla
Summary
Adept at enhancing guest experiences, I leveraged exceptional customer service and POS system proficiency at Mi Patron and La Carreta to significantly improve service efficiency and sales. My ability to multitask and engage with customers, coupled with a strong work ethic, consistently met performance goals, fostering positive guest interactions and team collaboration.
Overview
9
9
years of professional experience
Work History
Server
Mi Patron
Lynchburg, VA
11.2021 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Managed inventory of dining supplies to prevent shortages during service.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
La Carreta
Lynchburg, VA
10.2015 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Amherst County High School
Amherst, VA05.2016
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Strong work ethic
- Customer service
- Cleanliness standards
- Menu memorization
- Team collaboration
- Point of sale (POS) system operations
- Positive guest interactions
- Team player
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Mi Patron
11.2021 - 12.2024
Server
La Carreta
10.2015 - 03.2020
High School Diploma -
Amherst County High School