Perry Gallo
Ashburn
Summary
Critical Facilities Technician with specialized expertise in data center HVAC infrastructure and comprehensive management of mission-critical electrical, mechanical, and fire life safety systems. Proficient at diagnosing complex electromechanical anomalies and executing rigorous preventive/predictive maintenance strategies. Proven track record of mitigating operational risk, maximizing system uptime, and maintaining strict SLA compliance to ensure continuous business continuity.
Overview
13
13
years of professional experience
Work History
Data Center Technician L2
NTT Data, Inc.
Ashburn
09.2024 - Current
- Manage critical electrical, mechanical, and fire life safety systems.
- Resolve abnormal facility conditions and alarms immediately to prevent downtime.
- Troubleshoot and diagnose complex electromechanical systems to determine the root cause of failures.
- Install electronic parts and hardware in housings or assemblies, to help keep equipment downtime to a minimum.
- Conduct comprehensive daily property inspections and critical equipment readings to maintain peak operational integrity.
- Effectively communicated pertinent findings and updates to succeeding shifts to ensure seamless continuity amongst our team.
- Manage an aggressive preventive infrastructure maintenance program, collaborating with vendors to schedule and track all critical equipment repairs.
- Oversee external contractors during system repairs, upgrades and quality assurance checks.
- Analyze daily operations to maximize efficiency and reduce energy costs.
Multi-Skilled Operator
Compass Datacenters
Leesburg
02.2024 - 09.2024
- Monitored and maintained network processes to ensure optimal conditions for data server equipment critical to business operations.
- Responded to alarms triggered by the building management system, promptly investigating and addressing issues to maintain uninterrupted functionality.
- Coordinated with subcontractors by managing work orders, scheduling service calls, and providing physical access for security and maintenance teams.
- Demonstrated thorough understanding of mechanical, electrical, fire, and water safety systems.
- Conduct thorough daily property rounds and readings to ensure operational integrity and security.
- Completed detailed reports and gathered essential data throughout shifts to ensure comprehensive documentation of operations.
- Effectively communicated pertinent findings and updates to succeeding shifts to ensure seamless continuity amongst our team.
Project Manager
Guiseppe Enterprise
09.2023 - 01.2024
- Manage and coordinate activities and personnel across construction projects, ensuring adherence to budget and timeline constraints
- Manage construction phases to ensure timely completion of the project
- Evaluated resource requirements and developed cost estimates to effectively manage project budgets.
- Collaborated with owners and engineers to define project specifications and secured necessary permits and licenses from county and state authorities.
- Coordinated with crews and subcontractors to ensure alignment and timely execution of project tasks.
- Efficiently coordinate material procurement, equipment delivery and contractor scheduling
- Evaluated progress and prepared reports for upper management to provide updates on current status
Residential/Commercial HVAC Service Technician
Gillece Services
12.2022 - 09.2023
- Diagnosed and repaired a wide array of HVAC systems, included but not limited to split systems, package units, boilers, mini-split systems, gas and oil furnaces
- Utilized hand tools and instruments like electrical meters and refrigerant gauges to identify issues, conduct repairs, and perform warranty services in both residential and commercial settings
- Interpreted complex wiring diagrams
- Troubleshooted low and high voltage wiring systems
- Installed and removed equipment and parts, complying with local and national codes.
- Actively contributed towards improving system designs to enhance efficiency and comfort
- Serviced residential and commercial HVAC systems, ensuring effective maintenance and prompt resolution of service issues
- Received positive customer feedback for exceptional service delivery, demonstrating professionalism and technical skill
Commercial HVAC/R Service Technician
Huckestein Mechanical
03.2022 - 11.2022
- Performed maintenance and serviced various types of commercial HVAC equipment
- Proficiently serviced a range of HVAC equipment, including boiler systems, chiller systems, heat pumps, RTUs, exhausters, refrigeration equipment and other industrial HVAC equipment
- Scheduled and set up preventative maintenance by testing, inspecting, and cleaning equipment, enhancing operational reliability for clients.
- Managed emergency service requests directly from clients or coordinated service calls through dispatch
- Maintained buildings and properties for clients, ensuring 24/7 on-call availability for critical equipment
- Regularly communicated with owners, engineers, and management teams, providing updates and conducting meetings with staff to relay important information
- Prioritized client satisfaction through effective communication and responsive service, fostering strong customer relationships.
- Ensured reliable transportation of supplies and equipment for daily operations
- Played a key role in training new technicians, providing guidance until management deemed them ready for independent work.
HVAC Sales
Casteel Heating and Cooling
09.2020 - 02.2022
- Designed and sold HVAC, plumbing, and electrical projects, following up post-installation via phone or on-site visits
- Conducted home visits to assess HVAC needs and propose tailored system replacement options, enhancing customer satisfaction
- Facilitated conversations with customers to gather information about their needs in conversations to gather essential information and present effective resolution options, fostering trust and rapport
- Performed load calculations, ensuring proper sizing of duct systems and equipment, and offered indoor air quality solutions when requested
- Leveraged strong customer service skills and prior technician knowledge to relate to customers genuinely and devise effective solutions
- Compiled comprehensive material lists for projects to ensure accurate ordering and coordinated with installation department using provided images for efficient project execution
- Regularly attended sales meetings and participated in out-of-state training classes.
Comfort Advisor/Sales
Bardi Heating, Cooling and Plumbing
02.2018 - 09.2020
- Conducted customer consultations to assess home HVAC needs, presenting tailored options for new systems
- Leveraged technical background as a technician and installer to recommend optimal products and ideas to customers
- Suggested new HVAC equipment, recommended product upgrades, and proposed duct modifications to customers based on personalized comfort assessments
- Communicated effectively with clients to ensure understanding of HVAC options and tailored solutions
- Identified and presented multiple solutions to resolve customer issues, enhancing overall satisfaction
- Conducted post-installation quality control visits to ensure adherence to company standards and customer satisfaction
- Delivered exceptional customer service, fostering strong client relationships and loyalty
Residential HVAC Service Technician
Bardi Heating, Cooling and Plumbing
03.2013 - 02.2018
- Managed HVAC service calls for residential customers and small businesses, utilizing a stocked company-provided van
- Diagnosed HVAC system issues using various tools, electrical meters, and gauges, ensuring accurate assessments for repairs
- Advised on full system replacements, modifications and duct system replacements based on system age and condition
- Upsold beneficial repair packages, enhancing customer satisfaction and increasing service revenue
- Generated sales leads through dispatch, exceeding incentive goals set by supervisors
- Mentored and trained apprentice technicians in HVAC operations
- Assumed leadership duties, overseeing a team of six technicians in the latter part of my tenure
- Received a promotion from owner and management for exceeding expectations as a technician, transitioning into a full-time sales position.
Education
HVAC certification -
Lincoln College of Technology
Columbia, MDMechanical and Aerospace Engineering -
West Virginia University
Morgantown, WVSkills
- Mechanical troubleshooting
- Electrical systems analysis
- Cooling systems expertise
- Preventive maintenance
- Quality assurance practices
- Building safety protocols
- Problem-solving efficiency
- Time management
- MS Office applications
- Leadership skills
- Adaptability and willingness to learn
- Effective communication
- Self-directed
Certifications Training
- EPA Section 608 Universal Certification (2012)
- NATE Certification in Air-to-Air Heat Pumps (2014)
- Furnace Heat Exchanger Expert
- CPR Certified
- Microsoft Office
- EMaint - X5 and MCIM Trained
References
- Sam Applin - L3 Data Center Technician (VA7), NTT Data, Inc - 719-200-1288
- Zach Nelson - Lead Data Center Operator, Compass Data Centers - 703-901-8192
- Justin Lowry - Operations Manager, Bardi Heating & Cooling - 770-235-8371
Timeline
Data Center Technician L2
NTT Data, Inc.
09.2024 - Current
Multi-Skilled Operator
Compass Datacenters
02.2024 - 09.2024
Project Manager
Guiseppe Enterprise
09.2023 - 01.2024
Residential/Commercial HVAC Service Technician
Gillece Services
12.2022 - 09.2023
Commercial HVAC/R Service Technician
Huckestein Mechanical
03.2022 - 11.2022
HVAC Sales
Casteel Heating and Cooling
09.2020 - 02.2022
Comfort Advisor/Sales
Bardi Heating, Cooling and Plumbing
02.2018 - 09.2020
Residential HVAC Service Technician
Bardi Heating, Cooling and Plumbing
03.2013 - 02.2018
HVAC certification -
Lincoln College of Technology
Mechanical and Aerospace Engineering -
West Virginia University