Peter Dehoff

• Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
• Coach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experience. Achieved growth in Net Promoter Score 3 years in a row jumping 15 basis points
• Provide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the team, led the team to comp sales growth in Fall seasons 2023 & 2024
• District Strategy MIC, every fall and spring season led and organized district wide strategy meetings with all 26 locations and district partners attending in conjunction with the District Vice President.

• Lead a team of People Leaders, including Sales and Customer Service Managers, Omnichannel Operations Managers, and Merchandise Execution Managers
• Coach, train, teach, and develop skills and strategies to drive customer experience, selling, and operational processes
• Analyze the store’s business to strategize and deliver results; implement action plans to address deficient business areas and highlight growth opportunities
• Drive and exceed sales goals by leading Macy's initiatives through coaching, feedback, and recognition, while optimizing productivity and efficiency

Achieved #1 score card in Northern Virginia in 2021

Achieved Comp Sales Growth of + 8% in 2021.

Through Coaching, Collaboration, and Strategic Planning lead the operations, visual, and merchandising execution. Achieved a 4.5 Operations Scorecard. Won the Southeast Region 2020 Holiday Execution. Customer Experience Champion scored a 5 in Q3 and 4 in Q4.

• Directed the daily merchandise support functions in RTW/Home to drive sales and customer experience. Served as Co-Magic Captain for Pittsburgh District. Won the Pittsburgh 2019 Holiday Execution.

• Drove Sales and Customer Experience in the 11 million-dollar Men’s department. Achieved growth over last year in 2 consecutive seasons. Oversaw the growth and development of an SS and SFL. Served as Star Rewards Captain achieving goal both Fall and Spring Season.

• Oversaw the Sales and Customer Experience in RTW. Recruited and Developed a Sales Supervisor leading to her promotion to Sales Manager.