As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record
During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards
They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely
In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara
They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time
The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms
Counselor/Assistant Teacher
LeafSpring School
Virginia Beach, VA
02.2025 - 07.2025
Part Time
Facilitated individual and group counseling sessions to support student emotional development.
Collaborated with educators to create tailored intervention plans for students' behavioral challenges.
Monitored and documented student progress, ensuring accurate records for ongoing assessments.
Developed engaging workshops addressing social skills and conflict resolution techniques.
Lifeguard
YMCA
Virginia Beach, VA
04.2023 - 09.2023
Part Time
Monitored pool activities to ensure swimmer safety and adherence to facility rules.
Responded promptly to emergencies, performing first aid and CPR as needed.
Conducted regular safety inspections of pool area and equipment for compliance.
Assisted in the development and implementation of lifeguard training programs.