Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Petey J Martinez

Culpeper

Summary

Results-oriented leader focused on enhancing customer satisfaction through effective employee coordination and operational excellence. Expertise in work assignment, planning, performance evaluation, and training, ensuring adherence to best practices. Proven skills in time management and organizational efficiency, driving team success and delivering high-quality service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Assistant

Splendid Smiles
Warrenton
05.2025 - Current
  • Handled accounts payable and receivable tasks such as invoicing clients.
  • Responded promptly to emails received from stakeholders both internally and externally.
  • Assisted with training new staff members on their responsibilities at the front desk area.
  • Scheduled follow-up appointments for patients as needed based on doctor recommendations.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Prepared documents for billing purposes according to established policies and procedures.
  • Processed payments accurately using a point of sale system.
  • Maintained an organized work environment by following safety protocols set forth by the company.
  • Ensured compliance with HIPAA regulations concerning patient confidentiality and privacy rights.
  • Provided support to other team members regarding patient inquiries or concerns.
  • Ensured that all equipment used in the office was properly maintained and serviced regularly.

Behavior Technician

Easter Seals Port Health
Culpeper
06.2024 - 05.2025
  • Collaboration with healthcare teams
  • Positive reinforcement techniques
  • Medication management support
  • Data collection and progress monitoring
  • Therapeutic communication
  • Individualized treatment planning
  • Mental health advocacy
  • Client-centered care and support
  • Crisis prevention and de-escalation techniques
  • Behavioral intervention strategies

Business Assistant

Heartland Dental
Herndon
08.2023 - 06.2024
  • Maintained customer database by entering and updating contact information.
  • Managed the reception area by greeting visitors in a friendly manner.
  • Implemented strategies to take advantage of new opportunities.
  • Attended events on behalf of the organization when necessary.
  • Compiled weekly and monthly performance metrics against set targets.
  • Assisted with drafting business plans and preparing sales presentations.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified needs of customers promptly and efficiently.

Health Aide

Human Care Agency
Brooklyn
08.2021 - 01.2023
  • Sorted mail daily before distributing it to appropriate personnel or departmental mailboxes.
  • Delivered health care services for patients by checking vital signs and administering prescription medications.
  • Maintained safe, secure and healthy patient environments by following asepsis standards and procedures, maintaining security precautions and following prescribed dietary requirements.
  • Assisted patients with personal hygiene, dressing, bathing and other daily tasks.
  • Monitored patient condition by observing physical and mental status, intake and output and exercise levels.

Assistant Manager

Pay O Matic
Manhattan
12.2018 - 06.2021
  • Assisted management in evaluating employee performance and cultivating improvement initiatives.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Processed cash withdrawals.
  • Maintained confidentiality of bank records and client information.

Front Desk Receptionist

Mint dental
Anchorage
01.2017 - 07.2018
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Verified, updated and entered patient information into system.
  • Collected payments from patients and arranged payment schedules.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Answered and managed incoming calls and emails.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

Education

Bachelor of Science - Health Care Administration

Western Governors University
Salt Lake City, UT
05.2026

High School -

East Anchorage High School
Anchorage, AK

Skills

  • Bilingual
  • Goal-oriented
  • Crisis Prevention
  • Medication administration
  • Leadership
  • Systems implementation
  • Performance reporting
  • Performance evaluation
  • Attendance tracking
  • Call center operations
  • Customer support
  • Payment processing
  • High-energy attitude
  • Inbound and outbound calling
  • Shipping and receiving understanding
  • Direct sales
  • Active listening

Certification

  • Certified Health Aid
  • Certified CPR
  • Certified Mental Health First Aid
  • Certified Bloodborne Pathogens
  • Certified Medication Technician

Timeline

Business Assistant

Splendid Smiles
05.2025 - Current

Behavior Technician

Easter Seals Port Health
06.2024 - 05.2025

Business Assistant

Heartland Dental
08.2023 - 06.2024

Health Aide

Human Care Agency
08.2021 - 01.2023

Assistant Manager

Pay O Matic
12.2018 - 06.2021

Front Desk Receptionist

Mint dental
01.2017 - 07.2018

Bachelor of Science - Health Care Administration

Western Governors University

High School -

East Anchorage High School

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Petey J Martinez