Peyton Morton
Richmond
Summary
Organized and dependable job seeker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Crunch fitness
Richmond
08.2023 - 09.2025
- Managed daily front desk operations, ensuring accurate membership processing and maintaining a welcoming atmosphere for clients.
- Monitored facility cleanliness and equipment maintenance, ensuring a safe and inviting environment for all gym users.
- Developed strong relationships with members through personalized communication, contributing to a loyal customer base and positive referrals.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified opportunities for upselling additional products or services based on customer needs.
- Led training sessions for new staff, improving service delivery and operational efficiency within the customer service team.
- Operated register, handled cash and processed credit card transactions.
- Experience with opening and closing the facility
- Utilized point-of-sale systems to efficiently process transactions, contributing to streamlined operations and improved service speed.
Hostess
Jew Fro
02.2023 - 06.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took reservations and to-go orders by phone, answered customer’s questions
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess
Bottoms Up Pizza
07.2022 - 10.2022
- Greeted and seated customers upon arrival
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Sales Associate
Green Valley Book Fair
07.2018 - 08.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Pacsun
12.2020 - 05.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Advanced Diploma -
Spotswood High School
Penn Laird, VAPsychology
Virginia Commonwealth University
Richmond, VASkills
- Phone Inquiries
- Guest Flow
- Price Memorization
- Hospitality and Accommodation
- Greeting and Escorting Guests
- Interactive Communication Skills
- Guest Satisfaction
- Cleaning and Sanitation
- Warm and Friendly
- Front desk operations
- Membership processing
- Payment processing
- Conflict resolution
- Upselling techniques
- Staff training
- Facility maintenance
- Cash handling
- Client communication
- Team collaboration
- Appointment scheduling
- Reading comprehension
- Active listening
- Relationship building
- High-energy attitude
- Adaptability and flexibility
Timeline
Customer Service Representative
Crunch fitness
08.2023 - 09.2025
Hostess
Jew Fro
02.2023 - 06.2023
Hostess
Bottoms Up Pizza
07.2022 - 10.2022
Sales Associate
Pacsun
12.2020 - 05.2021
Sales Associate
Green Valley Book Fair
07.2018 - 08.2021
High School Advanced Diploma -
Spotswood High School
Psychology
Virginia Commonwealth University