Results-driven professional with extensive experience in project management, contract negotiation, and vendor management. Proven ability to oversee operations and ensure compliance, driving efficiency and quality across diverse projects.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
Serice Provider
United Parcel Service, UPS
Richmond
05.2015 - Current
Resolved customer inquiries and issues promptly, enhancing overall service satisfaction.
Operated delivery vehicles in compliance with safety regulations and company policies.
Maintained accurate records of deliveries, pickups, and inventory management tasks.
Maintained accurate records of customer interactions and transactions.
Cultivated positive working relationships with staff and management, fostering a collaborative work environment.
Director of Facilities Management
Williamsburg Landing
Williamsburg
05.2012 - 05.2015
Developed and implemented preventive maintenance programs for all systems.
Oversaw vendor contracts, ensuring adherence to safety standards and enhancing operational reliability.
Collaborated with departments to support operational needs and priorities.
Directed contractors during construction projects, facilitating timely completion while maintaining budget constraints.
Participated in architectural and engineering planning and design.
Managed implementation and operation of building preventive maintenance program.
Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
Negotiated contracts with service providers for repairs or replacement of existing equipment or installation of new equipment.
Provided guidance on design specifications when planning renovations or alterations in existing facilities.
Directed trades workers in mechanical, electrical, and plumbing tasks to support efficient operations and maintenance of buildings.
Conducted regular inspections of buildings, ensuring compliance with safety regulations and codes to uphold facility integrity.
Construction Project Manager
Williamsburg Landing
Williamsburg
07.2011 - 04.2012
Managed project timelines and budgets for multiple construction projects.
Coordinated with subcontractors and suppliers for resource allocation and scheduling.
Reviewed project plans and specifications to ensure compliance with regulations.
Led weekly meetings to discuss project progress and address challenges.
Oversaw quality control measures on-site to maintain construction standards.
Communicated with stakeholders to provide updates on project status and milestones.
Coordinated with architects, engineers, surveyors, inspectors, and other specialists throughout the duration of the project.
Monitored the progress of construction projects ensuring quality control standards were met.
Technical Sales Engineer
Johnson Controls
Milwaukee
08.2008 - 10.2010
Developed technical solutions for HVAC systems and building automation, enhancing system efficiency and user experience.
Collaborated with clients to identify requirements, delivering tailored services that met specific project needs.
Assisted in preparing proposals and technical documentation, ensuring clarity and accuracy for project stakeholders.
Provided customers with product demonstrations, training, and technical support.
Project Sales Engineer
Siemens Building Technologies
Milwaukee
09.2004 - 08.2008
Developed technical proposals for building automation and control systems, aligning solutions with client needs.
Coordinated with cross-functional teams, ensuring adherence to project timelines and enhancing project delivery.
Provided technical support during project implementation and troubleshooting phases.
Cultivated relationships with stakeholders, fostering customer satisfaction and loyalty through effective communication.
Sales Executive
Johnson Controls
Richmond
07.2000 - 08.2004
Formulated and executed strategic sales plans to align with corporate objectives.
Presented product demonstrations to potential customers, showcasing features and benefits.
Assisted in negotiating contracts and closing deals with clients effectively.
Built and nurtured relationships with key clients and partners to enhance customer loyalty.
Strengthened relationships with existing customers, resulting in increased repeat business.
Provider Data Lead Analyst - Provider Solutions & Operations at CIGNA HealthcareProvider Data Lead Analyst - Provider Solutions & Operations at CIGNA Healthcare