Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Philip White

Chantilly

Summary

Dynamic Customer Service Representative with a proven track record at AutoZone, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in problem resolution and proficient in Microsoft Excel, I consistently contributed to sales growth while mentoring new team members for success. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

AutoZone
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Worked hands-on with moving pallets, unloading the truck, and swapping out batteries.

Customer Service Representative

Launch Trampoline Park
09.2022 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Worked in the party department for a year and in the kitchen for a year.
  • Fixed arcade game problems.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High School Diploma -

Westfield High School
Chantilly, VA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Relationship building
  • Microsoft Excel
  • Microsoft PowerPoint
  • Data entry

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Architecture
  • DIY and Home Improvement
  • Hands-on work
  • Auto Repair/Restoration
  • Playing Sports
  • Presenting

Timeline

Customer Service Representative

AutoZone
06.2024 - Current

Customer Service Representative

Launch Trampoline Park
09.2022 - 04.2024

High School Diploma -

Westfield High School
Philip White