Summary
Overview
Work History
Skills
Timeline
Generic

Phillip Hylton

Shawsville

Summary

Accomplished professional with a proven track record in high-pressure environments, including a pivotal role at NRV 911 Regional Authority. Expert in customer service and problem-solving, I excel in teamwork and collaboration, significantly enhancing operational efficiency and crisis management. Renowned for relationship building and effective communication, my contributions have consistently driven team success and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Sales Associate

Shelor Motor Mile
08.2018 - Current
  • Inventory management to ensure and maintain clean and appealing appearance.
  • Obtaining information to assist in loans from finacial lenders and gathering all proper documentation request by that institution.
  • Follow up with all sold, unsold, and referral leads to build future positive relationships for future sales
  • Problem solve and multitask in times of heavier customer traffic
  • Maintain current product knowledge and all required product certification
  • Mentor and train new hire sales staff to ensure sales and company success.
  • Mockup sales situations with staff for further training to maintain and sharpen sales strategies
  • Keep files secure of sold/ unsold customers personal information

Sales Associate

Duncan Ford Lincoln Mazda
02.2018 - 08.2018
  • Inventory management to ensure and maintain clean and appealing appearance.
  • Obtaining information to assist in loans from finacial lenders and gathering all proper documentation request by that institution.
  • Follow up with all sold, unsold, and referral leads to build future positive relationships for future sales
  • Problem solve and multitask in times of heavier customer traffic
  • Maintain current product knowledge and all required product certification
  • Mentor and train new hire sales staff to ensure sales and company success.
  • Mockup sales situations with staff for further training to maintain and sharpen sales strategies
  • Keep files secure of sold/ unsold customers personal information

E911 Dispatcher Supervisor

NRV 911 Regional Aithority/ Christiansburg PD
07.2008 - 02.2018
  • Assisted in resolving crisis situations with effective communication and coordination among emergency responders.
  • Reduced response times for non-emergency services through efficient routing of calls to appropriate agencies as needed.
  • Upheld high standards of professionalism when representing the department during both routine and crisis situations, earning respect from colleagues and community members alike.
  • Improved team efficiency by participating in ongoing training programs and staying abreast of industry best practices.
  • Contributed to increased accuracy of location data through diligent verification of caller details during high-stress situations.
  • Demonstrated empathy and professionalism when interacting with distraught individuals during difficult calls.
  • Collaborated closely with law enforcement, fire departments, and medical services to ensure comprehensive support during emergencies.
  • Enter wanted, stolen and other information on state and nation criminal information networks, also maintain these records as information is updated as needed
  • Over see overall communications room operations efficiency and security

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Verbal/written communication

Timeline

Sales Associate

Shelor Motor Mile
08.2018 - Current

Sales Associate

Duncan Ford Lincoln Mazda
02.2018 - 08.2018

E911 Dispatcher Supervisor

NRV 911 Regional Aithority/ Christiansburg PD
07.2008 - 02.2018

Similar Profiles

CREATE PROFILE
Phillip Hylton