Phong H. Nguyen
Falls Church
Summary
Motivated college student with strong communication and customer service skills. Proven ability to engage customers and foster brand loyalty through effective storytelling and relationship management. Seeking a host position to leverage interpersonal and organizational skills for enhancing guest experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Aerie
01.2023 - Current
- Engaged customers, built relationships, and deepened brand loyalty.
- Fostered customer relationships to strengthen brand loyalty and build trust.
- Engaged customers by sharing product knowledge and storytelling to enhance brand connection.
- Assisted with visual merchandising to enhance store displays and layout.
- Recruited and coordinated fellow ambassadors
Youth Advisory Council Member
Healthy Minds Fairfax
01.2021 - Current
- Planned and executed mental health awareness events, increasing outreach to local youth
- Collaborated with peers to develop community initiatives addressing youth mental health issues
- Met with Fairfax Board of Services to advocate for youth mental health
- Facilitated meetings, spoke on leadership panels, managed social media to enhance youth engagement
Babysitter
01.2021 - 01.2023
- Supervised children's activities and maintained a safe, engaging play environment.
- Developed educational games that promoted learning and creativity among children.
- Provided childcare, supported household needs, and fostered trust with families to ensure a nurturing environment.
Education
Medical Assistant Program -
Falls Church Academy
Falls Church, VA05-2026
Governor’s Sealed Advanced Diploma -
Falls Church High School
Falls Church, VA06-2025
Skills
- Brand promotion
- Customer engagement
- Digital engagement
- Brand awareness
- Sales
- Customer relationship building
- Bilingual (English & Vietnamese)
- Leadership
- Collaboration
- Communication
- Effective communication
- Adaptability
- Time Management
- Problem-Solving
- Critical Thinking
- Effective communication
Certification
- Certified Clinical Medical Assistant (CCMA), 2025
- CPR/AED Certified, 12/23
- Be There Certification, 03/23
- YLN Leadership Certification, 10/23
- Strategic Sharing, 03/25
Extracurricular Activities
HOSA – Future Health Professionals, 01/23–Present Cheerleading Captain, 01/22–01/23 Cross Country & Track and Field, 01/22–01/23 Asian Student Association, 01/21–Present Vietnamese Student Association, 01/21–Present YouthMOVE Fairfax County, 01/21–Present OurMindsMatter, 01/22–Present School Board Panel - Student Representation, 01/23
Timeline
Brand Ambassador
Aerie
01.2023 - Current
Youth Advisory Council Member
Healthy Minds Fairfax
01.2021 - Current
Babysitter
01.2021 - 01.2023
Medical Assistant Program -
Falls Church Academy
Governor’s Sealed Advanced Diploma -
Falls Church High School