Phyllis Palmer
Newport News
Summary
Dynamic retail professional with proven expertise in customer service and team leadership at Rose's Department Store. Enhanced operational efficiency by improving cash handling accuracy and resolving customer complaints, resulting in increased satisfaction. Skilled in decision-making and maintaining organized environments to drive sales and foster positive customer relationships.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Rose's Department Store
10.2022 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Gp Place
09.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
Roses, Variety Wholesalers
09.2019 - 09.2021
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Kecoughtan High
Hampton, VASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Rose's Department Store
10.2022 - 10.2024
Sales Associate
Gp Place
09.2021 - 09.2022
Assistant Manager
Roses, Variety Wholesalers
09.2019 - 09.2021
Kecoughtan High
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