Phyllis Waugh
Mount Solon
Summary
Dynamic professional with a proven track record at the National Forest Service, excelling in customer service and visitor registration. Recognized for enhancing operational efficiency and fostering a welcoming environment. Skilled in cash handling and team collaboration, consistently achieving production targets while maintaining meticulous attention to detail.
Overview
35
35
years of professional experience
Work History
Front Desk Receptionist
National Forest Service
05.2013 - 08.2018
- Coordinated visitor check-ins, ensuring smooth entry and efficient service.
- Managed multi-line phone system, directing calls to appropriate departments.
- Maintained organized scheduling for meetings and conference rooms.
- Assisted in creating welcoming environment for guests and staff members.
Laborer
Hanover Shoe Factory
01.1986 - 03.2000
- Led team in optimizing production workflows for increased efficiency.
- Mentored new employees in safety protocols and operational procedures.
- Coordinated daily operations to ensure timely completion of production targets.
- Developed process improvements to enhance productivity and reduce waste.
Cashier
Little General Store
10.1983 - 12.1985
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
Education
POCAHONTAS COUNTY HIGH SCHOOL
Dunmore, WV05-1969
Skills
- Customer service
- Attention to detail
- Time management
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- File organization
- Office supplies inventory management
- Multitasking and organization
- Client communication
- Visitor registration
Timeline
Front Desk Receptionist
National Forest Service
05.2013 - 08.2018
Laborer
Hanover Shoe Factory
01.1986 - 03.2000
Cashier
Little General Store
10.1983 - 12.1985
POCAHONTAS COUNTY HIGH SCHOOL
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