PIERRE JACKSON JR
Hopewell
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2025
2025
years of professional experience
Work History
Apple Specialist
Apple, Inc.
08.2024 - Current
- Resolved customer inquiries and concerns with patience and understanding.
- Educated customers on device setup and troubleshooting techniques.
- Maintained organized displays and kept products well-stocked for customers.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
- Educated customers on device usage, ensuring seamless integration into their daily lives.
- Participated in ongoing training programs to stay current with Apple product advancements and updates.
- Delivered exceptional customer service experiences, resulting in positive reviews and referrals from satisfied clients.
Service Advisor
Audi Chantilly
04.2024 - 08.2024
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Explained amount for expected services and provided detailed answers to customer questions.
- Examined records and papers to verify warranty and service contract coverage.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Resolved service issues promptly, maintaining positive customer relationships.
- Developed knowledge of product offerings to provide informed recommendations to customers.
Service Advisor III
Tesla Motor, Inc.
04.2022 - 04.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Tesla Advisor II
Tesla Motor, Inc.
09.2021 - 04.2022
- Support clients from the moment they walk into our showroom to learn about Tesla through to their delivery day experience
- Maintain sales administrative duties including contract completion, finance, and signing documents
- Educate clients about vehicles, charging, and other products
- Introduce and educate clients about Tesla Solar ecosystem including solar roof, solar panels, and Powerwall.
- Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level
- Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service
- Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures
- Demonstrate a mastery of all Tesla products and services, as well as local incentives for Electric Vehicle owners
- Keep up with industry trends and best practices.
Ship Dock Associate
Amazon Fulfillment Center
06.2016 - 06.2021
- Promoted to leadership position in recognition of strong work ethic and provided exceptional team collaboration.
- Provided guidance to team members on best practices for processes.
- Lifted items 50+ pounds to ship and load on trailers.
- Printed labels on orders, process orders for shipment to the next location, load truck trailers, build walls in trailers, build pallets and gaylords for packages, scan totes and containers, process orders for shipment to the next location.
- Loaded and unloaded cargo containers from trucks and ships using a forklift, pallet jack, and other heavy machinery.
- Organized the dock area to ensure all shipments were accounted for.
- Ensured proper labeling of items prior to shipment.
- Managed hazardous materials safely according to company policies and procedures.
- Held and assisted in all inbound and outbound positions and demonstrated success in every field.
Picker
Amazon Fulfillment Center
- Located customers merchandise to manage a pick ticket order.
- Pulled customer's orders from bins based on number, size, quantity, and quality requirements for the order to be processed.
- Received and processed customer orders for merchandise in a timely manner.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Reported any damaged or defective items immediately to supervisor for further investigation.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
12-2020
Skills
- Strong Verbal Communication
- Employee Development
- Information Security
- Handling Escalations
- Administrative Tasks
- Customer Service Excellence
- Cybersecurity
- Data Analysis
- Software installation
- Client relationship building
Timeline
Apple Specialist
Apple, Inc.
08.2024 - Current
Service Advisor
Audi Chantilly
04.2024 - 08.2024
Service Advisor III
Tesla Motor, Inc.
04.2022 - 04.2024
Tesla Advisor II
Tesla Motor, Inc.
09.2021 - 04.2022
Ship Dock Associate
Amazon Fulfillment Center
06.2016 - 06.2021
Picker
Amazon Fulfillment Center
Bachelor of Science - Psychology
Virginia Commonwealth University
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