Porsha Hines
Chesapeake
Summary
Customer-focused professional skilled in managing inquiries and resolving complaints to boost team performance and customer satisfaction. Experienced in handling returns and exchanges, leveraging problem-solving abilities to ensure efficient service delivery and enhance overall customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Home Depot
Chesapeake
07.2024 - 02.2026
- Resolved customer complaints by identifying issues and delivering tailored solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection and inquiries.
- Handled returns and exchanges with a focus on customer satisfaction.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Maintained knowledge of current promotions and store policies.
Arcade Technician
Apex Entertainment
Virigina Beach
03.2022 - 10.2023
- Maintained arcade game equipment, ensuring optimal performance and high levels of guest satisfaction.
- Assisted in the installation of new video game consoles according to manufacturer's specifications.
- Cleaned and maintained interior and exterior surfaces of machines to uphold cleanliness standards.
- Restocked vending machines with popular merchandise to enhance customer experience.
Sales Associate
Key Jewelers
Norfolk
02.2020 - 03.2022
- Guided customers in selecting jewelry while highlighting key product features to enhance their shopping experience.
- Promoted add-on sales by recommending relevant items based on customer preferences.
- Maintained merchandising standards by ensuring store was fully stocked and products were properly displayed.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Armed Security
Crazy Over Stock
Virigina Beach
10.2019 - 05.2021
- Patrolled facilities by foot or vehicle to deter illegal or unauthorized activities.
- Responded quickly and effectively to emergency situations; notified police or other emergency responders.
- Interacted with customers, visitors, employees in a friendly, courteous manner at all times.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
Delivery Driver
Amazon
Chesapeake
02.2017 - 12.2018
- Adhered to delivery schedules and deadlines.
- Navigated routes to ensure timely package handoff and customer satisfaction.
- Utilized map programs and GPS systems to optimize navigation routes.
- Operated delivery vehicles safely while adhering to traffic regulations.
- Loaded and unloaded packages accurately to optimize delivery processes.
- Verified delivery addresses to ensure accurate package distribution.
Loader and Unloader
FedEx
Chesapeake
09.2016 - 01.2017
- Executed safe and timely loading and unloading of freight using appropriate tools and techniques.
- Loaded and unloaded packages using conveyor systems and forklifts.
- Operated forklift to efficiently lift, move, stack, and load materials into trucks.
- Sorted packages by destination to enhance processing efficiency.
- Managed order fulfillment process by ensuring that orders were picked correctly and packaged properly for shipment.
Education
High School -
Norview High
Norfolk06-2006
Skills
- Customer Support
- Service Coordination
- Product knowledge
- Critical Thinking
- Complex Problem-Solving
- Problem solving
- Active Listening
- Reading Comprehension
- System maintenance
Timeline
Customer Service Representative
Home Depot
07.2024 - 02.2026
Arcade Technician
Apex Entertainment
03.2022 - 10.2023
Sales Associate
Key Jewelers
02.2020 - 03.2022
Armed Security
Crazy Over Stock
10.2019 - 05.2021
Delivery Driver
Amazon
02.2017 - 12.2018
Loader and Unloader
FedEx
09.2016 - 01.2017
High School -
Norview High