Prasanna Shrestha

Woodbridge

Summary

Dedicated professional in high-volume order fulfillment with proven skills in inventory management and customer satisfaction. Committed to optimizing processes and enhancing service delivery.

Results-driven order fulfillment associate known for exceptional attention to detail and a customer-focused service approach. Experienced in managing inventory systems and enhancing operational efficiency to exceed customer expectations.

Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.

Overview

years of professional experience

Work History

Personal Shopper / Online Order Picker

Walmart

Alexandria, VA

05.2023 - 02.2025

Assisted customers in selecting products based on preferences and needs.
Coordinated grocery pick-up services to enhance customer convenience and satisfaction.
Maintained knowledge of store inventory to provide accurate product recommendations.
Processed transactions efficiently, ensuring accuracy in pricing and payment handling.
Fulfilled online customer orders by selecting items from store shelves
Used inventory systems to track availability and update order status
Provided excellent customer service for curbside pickup orders
Maintained organized work areas and followed safety procedures
Worked efficiently in a fast-paced environment with minimal supervision

In-Store Shopper /Order Fulfillment Associate

Amazon

Springfield, VA

01.2020 - 06.2022

Executed efficient product selection based on customer preferences and demand trends.
Optimized inventory management processes to reduce stock discrepancies.
Collaborated with team members to enhance order fulfillment accuracy.
Trained new staff on operational procedures and best practices.
Picked and packed customer grocery orders accurately using handheld devices
Located items quickly and suggested substitutions when products were out of stock
Maintained high productivity rates while meeting strict deadlines
Ensured proper packaging and quality control for perishable and fragile items
Assisted with staging orders for pickup and delivery drivers

Education

Bachelor of Science - IT Network Security

Gmu

Fairfax, VA

05-2028

High School Diploma -

Freedom High School

Woodbridge Va

08-2021

Skills

High-Volume Order Fulfillment
Inventory Management & Stock Accuracy
RF Scanner & Handheld Device Proficiency
Order Prioritization & Time-Critical Execution
Quality Assurance & Product Handling Standards
Substitution Decision-Making & Customer Satisfaction
Warehouse & Retail Operations Knowledge
Fast-Paced Environment Adaptability
Picking Rate & Productivity Optimization

Attention to Detail & Error Reduction
Team Collaboration & Cross-Department Support
Safety Compliance & Workplace Procedures
Problem-Solving & Critical Thinking
Customer-Focused Service Approach
Customer service
Active listening
Critical thinking
Data entry

Timeline