Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Prashantkumar Patel

Education and Training

Timeline

Prashantkumar Patel

Ashburn

Summary

Dynamic professional with extensive experience at the United States Post Office, specializing in mail sorting and customer service. Proven track record of enhancing operational efficiency and effectively resolving customer inquiries, ensuring consistently high satisfaction levels. Expertise in cash handling and inventory management fosters strong team collaboration and drives the achievement of sales goals. Committed to delivering exceptional service and cultivating positive community relationships, contributing to a welcoming and efficient environment.

Attentive postal clerk with over five years of experience facilitating shipment of letters and packages to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations.

Overview

years of professional experience

Work History

Postal Clerk

United States Post Office

05.2025 - Current

Sorted incoming mail for efficient distribution to local routes.
Assisted customers with package inquiries and postal services.
Operated point-of-sale system to process money orders accurately and quickly.
Help customers fill out change of address forms and reports for lost or stolen mail.
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Added accurate data entry into computer system to complete transactions.
Managed time efficiently in order to complete all tasks within deadlines.
Used computer systems to track packages and update client information.
Weighed mail and computed pricing amounts.

Postal Clerk

United States Post Office

10.2020 - 05.2025

Assisted customers with package inquiries and postal services.
Managed cash transactions and balanced cash drawers daily.
Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
Sold stamps, services and packaging.
Processed payments and handled cash using point of sale (POS) computer system.

Assistant Manager

7 Eleven Store

04.2017 - 12.2019

Manage inventory and ensure stock levels at 7 Eleven Store
Train new employees on customer service standards
Implement promotional strategies to enhance sales
Maintain store cleanliness and safety protocols adherence
Resolved conflicts between team members in an effective manner.
Assigned work and monitored performance of project personnel.

Sales Associate

Walmart super center

10.2015 - 07.2017

Greeted customers to determine wants or needs.
Answered store and merchandise questions and led customers to wanted items.
Handled customer complaints and resolved issues promptly.
Restocked shelves and ensured product availability for customers.
Maintained knowledge of current sales and promotions.
Built relationships with customers to increase likelihood of repeat business

Education

Some College (No Degree) - Banking And Finance

Naranlala School of Science And Commerce

Skills

Mail and package coordination
Client support proficiency
Cash management expertise
Team collaboration skills

Service-driven
Proficient in logistics management
Proven sales expertise
Problem-solving skills

Accomplishments

Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Increased operational efficiency through improved training.

Languages

English

Professional Working

Hindi

Native/ Bilingual

Gujarati

Native/ Bilingual